Senior Application Support Engineer

DTCC•Tampa, FL

21h•Hybrid

About The Position

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance. The Impact You Will Have in This Role As a Senior Application Support Engineer, you will support critical risk management systems powering core processing across NSCC, FICC, and DTC. These platforms handle high-volume workflows such as margin calculations and intraday processing, where system stability and availability are business critical. This role is production support-focused (not pure SRE), with an expectation to apply SRE principles to improve reliability, reduce incidents, and drive proactive operational improvements. You will work across a broad technology stack (mainframe, distributed systems, cloud, databases, ETL) and partner closely with engineering, infrastructure, and business teams to ensure seamless production operations.

Requirements

Bachelor’s degree preferred or equivalent practical experience
6-8 years of experience in application or production support environments
Strong experience with Unix/Linux systems and production troubleshooting
Hands-on experience with databases (Oracle, Snowflake, or similar) and SQL
Exposure to ETL tools (Informatica, Talend, or similar)
Experience with cloud platforms (AWS, Azure, OpenShift, or similar)
Working knowledge of Java and/or Python (debugging and understanding code flows)
Experience with monitoring, alerting, and incident management tools
Familiarity with batch processing and scheduling systems
Understanding of APIs, distributed systems, and application architecture
Strong analytical and problem-solving skills across complex environments
Ability to effectively communicate with both technical and business stakeholders

Nice To Haves

Experience supporting financial services or risk platforms
Exposure to mainframe environments
Understanding of SRE or production engineering practices
Experience supporting high-volume, large-scale platforms

Responsibilities

Provide production/application support across mission-critical risk platforms
Monitor systems, triage alerts, and resolve incidents end-to-end
Perform root cause analysis (RCA) and drive permanent fixes
Troubleshoot across UI, services, databases, and batch processing layers
Support and monitor batch workflows (margin & intraday processing)
Execute SQL queries for data analysis and issue resolution
Drive incident, problem, and change management (ITIL processes)
Participate in release, deployment, and operational readiness activities
Maintain and enhance runbooks, knowledge articles, and documentation
Identify recurring issues, stability gaps, and automation opportunities
Collaborate with global teams and stakeholders for production stability
Participate in on-call and weekend rotation support

Benefits

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

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