Senior Application Support Engineer (SRE)

Encora

5d•Onsite

About The Position

We are seeking a Senior Application Support Engineer (SRE) to join our dynamic team of consultants at Indianapolis. In this role, you’ll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms.

Requirements

2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting).
Strong ability to analyze logs and code to resolve Tier 2 issues.
Experience in application-focused support engineering or SRE roles.
Excellent written and verbal communication skills.
Proficiency with observability tools (OpenTelemetry, Splunk, AppDynamics, Datadog).
Hands-on experience with AWS and/or Kubernetes.
Background in DevOps and scripting (Python preferred).
Familiarity with ITIL practices, incident management, and documentation.
Experience with disaster recovery, business continuity, and ServiceNow dashboards.
Comfortable working in Linux environments and shell scripting.

Nice To Haves

Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
Consulting experience and Agile methodology background.
Proven ability to lead small to medium-sized teams.
Certifications: ITIL Foundation, AWS, Azure, or GCP.
Experience with Mulesoft, Postman, and API testing support.
Understanding of networking concepts in cloud-native environments (AWS/Kubernetes/OpenShift).

Responsibilities

Be part of a global production operations team responsible supporting external facing web applications.
Manage incidents, perform root cause analysis, and implement preventative solutions.
Collaborate with development, infrastructure, and platform engineering teams to improve system reliability.
Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis.
Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs.
Monitor and troubleshoot issues using observability tools like Splunk.
Investigate and expand functionality in Splunk to enable Splunk AI solutions.
Create dashboards and capture metrics to improve visibility and performance.
Respond proactively to system alerts and customer complaints.
Identify where issues are manifesting from source systems or processes and provide recommendations for deflecting incidents.
Apply industry best practices to support processes.
Participate in a planned on-call rotation.