Senior SRE

CCC Intelligent Solutions•Chicago, IL

2d•$106,277 - $145,000

About The Position

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com. The Role We are seeking a talented Sr. Site Reliability Engineering Developer to be part of the fast moving, innovative CCC Site Reliability Team. We build enterprise class, hosted solutions that span multiple public clouds and service hundreds of thousands of end-users. This is a great opportunity for a highly motivated person interested in being part of a team responsible for the overall health, performance and operational design of our systems and applications. In this position, you will work alongside DevOps, software developers, database administrators, network engineers, systems engineers and information security, in an agile environment with a variety of software solutions and infrastructure.

Requirements

2+ years experience working with the Azure tech stack in a production capacity
5+ years operational experience working with Microsoft technologies
Bachelor’s degree or equivalent experience in computer science or relevant engineering fields
Comfort and experience with Ops environment growing at a rapid scale.
Knowledge of Virtualization, Cloud Infrastructure and APIs
Knowledge of cloud networking and how to troubleshoot issues in this space
Experience preparing and presenting operational artifacts to senior management
Experience with DevOps tools (Azure DevOps, GitHub) and processes with a focus on automation
Familiarity with technical considerations involved in designing for complex systems at large scale both with monolithic and microservice architectures.
Production troubleshooting skills that span systems, networks and code.
Experience deploying Cloud resources from code using tools such as Terraform and/or Bicep / ARM, PowerShell or Azure CLI.
Proficient in leveraging AI-driven tools to enhance efficiency and streamline operations.

Responsibilities

Triage potential application issues received through various channels and work with appropriate teams to lead to resolution
Develop automated solutions for resolving common system faults, reacting to infrastructural situations faster and alleviating manual tasks
Recommend scalability and resiliency improvements to product engineering teams
Gain and disseminate knowledge of our complex applications
Application metrics and operational intelligence
Resolve NOC escalations and help prevent reiteration of incidents by creating processes and automation
Document remediation and improvement processes
Collaborate with other development teams to build in reliability and observability in our systems
Be key part of our response to high-severity internal customer incidents, ensuring we meet all SLAs
Embrace failures and treat incidents as learning opportunities through conducting blameless postmortems reports
Participate in on-call rotation and project planning