Senior Application Support Analyst

RBC • Toronto, ON

1d • Onsite

About The Position

This role involves day-to-day applications support and production support investigations, troubleshooting systems for applications in scope, JCL and batch jobs. The analyst will also provide 24x7 batch support on a rotation basis, manage and maintain documentation for processes & procedures, and ensure the applications' health and performance in production and lower environments. Collaboration with development and QA teams for deploying change requests and enforcing production release best practices is key. The role also focuses on mitigating operational risks through ensuring tech currency, patching, vulnerability & security management, and access controls. Additionally, the analyst will work with colleagues, other RBC IT teams, stakeholders, and vendors to design and implement upstream and downstream interfaces, perform change management activities, adopt automation solutions, and assist in incident and problem management. Collaboration with peers to develop code in line with strategic initiatives, and to develop, troubleshoot, enhance, and document components is also expected.

Requirements

• Great expertise with main industry databases (SQL server, MongoDB, etc)
• Expert knowledge and relevant experience of .NET, Java script, SQL queries and scripting
• Very strong attention to detail and a continuous improvement mindset
• Knowledge of log investigations using Kibana
• Experience with Windows servers, IIS Web servers, Linux server, cloud applications and SQL Servers

Nice To Haves

• knowledge or relevant experience of Node.JS, Powershell, Java, Python
• Knowledge or relevant experience working with Openshift, Azure, IBM Urban Code Deploy, Ansible, Elastic, Jenkins, SIFT, Confluence, Jira, ServiceNow, Dynatrace, Moogsoft and PagerDuty
• Understanding of the software development process and experience with the AGILE Methodology (i.e. Scrums, Sprints, Retrospectives, etc)
• Understanding of Risk and Finance business needs and reporting expectations

Responsibilities

• Day-to-Day Applications Support and production support investigations, troubleshooting systems for applications in scope, JCL and batch Jobs
• 24x7 Batch Support on rotation basis
• Managing and maintaining documentation for processes & procedures
• Ensuring the applications health and performance in production and lower environments
• Work closely with members of the development and QA teams to deploy change requests and enforcing production release best practices.
• Mitigate operational risks through ensuring tech currency, patching, vulnerability & security management and access controls are all regularly performed.
• Work with colleagues, other RBC IT teams, stakeholders and vendors to design and implement upstream and downstream interfaces to the applications.
• Perform change management activities such as source code management, creating activity records for production implementation and supporting implementations
• Adopt automation solutions for applications
• Assist in incident management and problem management for applications in scope
• Collaborate with peers to develop code in line with strategic initiatives, as well as develop, troubleshoot, enhance, and document components, as per the requirements and detailed design

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work.
• Access to a variety of job opportunities across business and geographies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed