Senior Application Software Engineer

Oracle•Nashville, TN

26d•$87,000 - $187,000

About The Position

We are seeking a Senior Application Software Developer and Team Lead to join the AI4Support team and build scalable, cloud-based machine learning and AI solutions. This role will focus on developing and productionizing ML models and intelligent applications leveraging machine learning, NLP, large language models, and generative AI. The successful candidate will work closely with applied scientists, Machine learning engineers, software engineers, and cross-functional teams to transform complex data and business challenges into reliable, scalable solutions that deliver measurable customer impact. The ideal candidate is a hands-on engineer and technical leader who can tackle complex, ambiguous problems and drive solutions from experimentation through production. This includes contributing to model development and evaluation, Java microservice orchestration, ML system design, deployment, monitoring, and optimization, while helping establish strong MLOps, testing, observability, and cloud. Adheres to and suggests improvements to all phases of the application software development lifecycle. Utilizes working knowledge to develop new application features and enhancements following design specifications, and develops documents to clarify application design and code. Leads code reviews in designated application areas to help drive improvements. Conducts debugging and troubleshooting to identify and fix moderately complex application issues. Develops fixes for identified issues. Troubleshoots and resolves moderately complex issues related to application programming interface (API) functionality, integration, and service-to-service interactions. Designs and develops application software, systems, and services aligned to pre-defined application architecture. Collaborates within and beyond the immediate team to understand customer use cases and align application solutions. May provide technical guidance and support to customers regarding application-related issues, independently. Collaborates with the team to establish and follow application development practices, secure coding standards, and code quality. Performs periodic maintenance and testing operations for application systems that require upgrading or patching (e.g., for critical vulnerabilities).

Requirements

Developing and productionizing ML models and intelligent applications leveraging machine learning, NLP, large language models, and generative AI.
Working closely with applied scientists, Machine learning engineers, software engineers, and cross-functional teams to transform complex data and business challenges into reliable, scalable solutions that deliver measurable customer impact.
Tackling complex, ambiguous problems and drive solutions from experimentation through production.
Contributing to model development and evaluation, Java microservice orchestration, ML system design, deployment, monitoring, and optimization.
Helping establish strong MLOps, testing, observability, and cloud practices.
Adhering to and suggesting improvements to all phases of the application software development lifecycle.
Utilizing working knowledge to develop new application features and enhancements following design specifications.
Developing documents to clarify application design and code.
Leading code reviews in designated application areas to help drive improvements.
Conducting debugging and troubleshooting to identify and fix moderately complex application issues.
Developing fixes for identified issues.
Troubleshooting and resolving moderately complex issues related to application programming interface (API) functionality, integration, and service-to-service interactions.
Designing and developing application software, systems, and services aligned to pre-defined application architecture.
Collaborating within and beyond the immediate team to understand customer use cases and align application solutions.
Providing technical guidance and support to customers regarding application-related issues, independently.
Collaborating with the team to establish and follow application development practices, secure coding standards, and code quality.
Performing periodic maintenance and testing operations for application systems that require upgrading or patching (e.g., for critical vulnerabilities).
Driving medium features and quality improvements with measurable performance and reliability outcomes.
Providing global production support for critical issues with minimal guidance; improving playbooks/alerts.
Troubleshooting and debugging non-routine issues spanning application layers and common OCI services; proposing fixes.
Partnering with QA to define test strategy (unit/integration) for features; ensuring consistency across modules.
Considering trade-offs in existing architecture; proposing moderate design improvements.
Translating ambiguous requirements into scalable designs and implementation plans.
Defining and stabilizing API contracts and dependencies for the application area.
Recommending build priorities within the team using data from incidents, telemetry, and customer feedback.
Systematically incorporating external feedback (forums, live-site reports) into backlog refinement.
Mentoring junior engineers; coordinating cross-functionally on feature delivery.
Designing software solutions and analyzing and helping identify requirements to achieve business and operational goals, independently.
Utilizing working knowledge to develop new software features and enhancements following design specifications and developing documents to clarify software design and code.
Implementing software testing (e.g., functional and non-functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, ensuring review by manager and/or lead throughout the process.
Exercising judgment and discretion to conduct performance profiling and optimization of coding.
Implementing moderately complex API versioning, lifecycle, and interoperability strategies.
Designing and developing software, systems, and services aligned to pre-defined system architecture.
Developing working knowledge of software architecture decisions and best practices.
Collaborating with team leads to review work to ensure alignment with software architecture.
Implementing moderately complex performance optimization and scalability strategies in software design.
Collaborating within and beyond immediate team to understand customer issues and align solutions.
Coaching, mentoring, and guiding others to advocate for customers' interests and suggesting product enhancements based on feedback.
Influencing team to ensure customer satisfaction through timely resolution of issues and effective communication.
Implementing customer issue and/or defect handling and training processes, independently.
Investigating and troubleshooting complex product maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements).
Collaborating with the team to establish and follow development practices and coding standards.
Exercising judgment and discretion to ensure code quality and adherence to broad acceptance criteria during development.
Keeping up-to-date with industry best practices and applying them to software development processes.
Implementing secure coding practices to prevent security vulnerabilities.
Exercising judgment and discretion to drive improvements, ensure automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.
Independently managing work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements.
Proactively prioritizing work and adapting to resource or timeline shifts, suggesting adjustments to maintain project efficiency.
Collaborating across teams to align on expectations and achieve shared objectives.
Building and maintaining a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships.
Actively listening to diverse perspectives and asking questions to ensure understanding of others.
Independently identifying and addressing standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate.
Analyzing data and/or information from multiple sources to troubleshoot standard and non-standard errors.
Contributing to knowledge sharing and best practices.
Embracing continuous learning by actively seeking to build knowledge and new skills and/or tools and staying current with industry trends and best practices.
Seeking out and leveraging feedback and training to improve skills.
Contributing to a culture of continuous learning and knowledge sharing with team members.
Developing ideas and recommending updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team.
Seeking input from team members on alternative approaches and methods for improving work.

Responsibilities

Drives medium features and quality improvements with measurable performance and reliability outcomes.
Provides global production support for critical issues with minimal guidance; improves playbooks/alerts.
Troubleshoots and debugs non-routine issues spanning application layers and common OCI services; proposes fixes.
Partners with QA to define test strategy (unit/integration) for features; ensures consistency across modules.
Considers trade-offs in existing architecture; proposes moderate design improvements.
Translates ambiguous requirements into scalable designs and implementation plans.
Defines and stabilizes API contracts and dependencies for the application area.
Recommends build priorities within the team using data from incidents, telemetry, and customer feedback.
Systematically incorporates external feedback (forums, live-site reports) into backlog refinement.
Mentors junior engineers; coordinates cross-functionally on feature delivery.
Designs software solutions and analyzes and helps identify requirements to achieve business and operational goals, independently.
Adheres to and suggests improvements to all phases of the software development lifecycle.
Utilizes working knowledge to develop new software features and enhancements following design specifications and develops documents to clarify software design and code.
Leads code reviews in designated areas to help drive improvements.
Conducts debugging and troubleshooting to identify and fix moderately complex software issues.
Develops fixes for identified issues.
Implements software testing (e.g., functional and non-functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, ensuring review by manager and/or lead throughout the process.
Exercises judgment and discretion to conduct performance profiling and optimization of coding.
Troubleshoots and resolves moderately complex issues related to application programming interface (API) functionality and integration.
Implements moderately complex API versioning, lifecycle, and interoperability strategies.
Designs and develops software, systems, and services aligned to pre-defined system architecture.
Develops working knowledge of software architecture decisions and best practices.
Collaborates with team leads to review work to ensure alignment with software architecture.
Implements moderately complex performance optimization and scalability strategies in software design.
Collaborates within and beyond immediate team to understand customer issues and align solutions.
May provide technical guidance and support to customers regarding customer-reported issues, independently.
Coaches, mentors, and guides others to advocate for customers' interests and suggests product enhancements based on feedback.
Influences team to ensure customer satisfaction through timely resolution of issues and effective communication.
Implements customer issue and/or defect handling and training processes, independently.
Investigates and troubleshoots complex product maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements).
Collaborates with the team to establish and follow development practices and coding standards.
Exercises judgment and discretion to ensure code quality and adherence to broad acceptance criteria during development.
Keeps up-to-date with industry best practices and applies them to software development processes.
Implements secure coding practices to prevent security vulnerabilities.
Performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities).
Exercises judgment and discretion to drive improvements, ensure automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.
Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements.
Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency.
Collaborates across teams to align on expectations and achieve shared objectives.
Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships.
Actively listens to diverse perspectives and asks questions to ensure understanding of others.
Independently identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate.
Analyzes data and/or information from multiple sources to troubleshoot standard and non-standard errors.
Contributes to knowledge sharing and best practices.
Embraces continuous learning by actively seeking to build knowledge and new skills and/or tools and staying current with industry trends and best practices.
Seeks out and leverages feedback and training to improve skills.
Contributes to a culture of continuous learning and knowledge sharing with team members.
Develops ideas and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team.
Seeks input from team members on alternative approaches and methods for improving work.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance