Senior Application Manager (Functional O9 Lead)

Phizenix • Menlo Park, CA

4d

About The Position

The Senior Application Manager will serve as the functional o9 lead for the Multi-Echelon Inventory Optimization (MEIO) initiative and provide end-to-end functional ownership for the assigned o9 application portfolio. This role involves managing L2 and L3 functional support for business-critical planning processes, acting as the primary escalation point for high-severity incidents and functional defects, and coordinating with technical, integration, data engineering, and infrastructure teams. The position requires configuring and validating o9 planning models, supporting integration design, defining functional testing strategies, and managing stakeholder and program activities. A key responsibility is leading the o9 Postponement Go-Live and Hypercare, ensuring stable platform performance during SKU ramps and increased transaction volumes, and managing issue resolution through production readiness. The role also involves serving as the functional o9 lead for the MEIO initiative, partnering with the EP Center of Excellence and business stakeholders to lead requirements gathering, process discovery, and functional solution design, and defining inventory optimization objectives and planning policies.

Requirements

• 10+ years of experience in supply-chain planning, enterprise applications, or Application Management.
• 5+ years of hands-on functional experience with o9 Solutions or a comparable advanced planning platform.
• Strong experience in inventory planning, supply planning, and inventory optimization.
• Proven experience leading large-scale supply-chain implementations and production stabilization.
• Experience supporting high-volume SKU ramps and complex global supply-chain environments.
• Strong understanding of Postponement planning concepts and inventory-positioning strategies.
• Experience with MEIO concepts, including: Multi-echelon network design, Safety-stock optimization, Service-level planning, Inventory segmentation, Demand and supply variability, Lead-time modeling, Inventory policy optimization.
• Experience managing production hypercare and critical incident resolution.
• Strong functional-design, testing, and deployment-management capabilities.
• Excellent stakeholder-management and executive-communication skills.

Nice To Haves

• Direct implementation experience with o9 Postponement and MEIO solutions.
• Experience working with enterprise supply-chain Centers of Excellence.
• Familiarity with ERP and supply-chain platforms such as Oracle, SAP, or equivalent systems.
• Knowledge of supply-chain data models, integration frameworks, and planning engines.
• Experience supporting global product portfolios and large-scale SKU environments.
• Knowledge of Agile, SAFe, ITIL, or DevOps delivery methodologies.
• o9, APICS, CSCP, CPIM, PMP, or ITIL certification is preferred.

Responsibilities

• Lead functional support for the o9 Postponement production rollout and manage hypercare activities.
• Support the full SKU ramp and ensure stable platform performance as transaction and planning volumes increase.
• Coordinate GTK testing and manage issue resolution through production readiness.
• Drive the solution toward a stable OK2USE status.
• Monitor critical business processes, planning outputs, data quality, and system performance during hypercare.
• Establish incident triage, prioritization, escalation, and resolution processes.
• Lead root-cause analysis and implement corrective and preventive actions.
• Provide clear status reporting on production stability, open defects, dependencies, and operational risks.
• Serve as the functional o9 lead for the Multi-Echelon Inventory Optimization (MEIO) initiative.
• Partner with the EP Center of Excellence, business stakeholders, product owners, architects, and implementation teams.
• Lead requirements gathering, process discovery, and functional solution design.
• Translate business requirements into o9 planning capabilities and functional specifications.
• Define inventory optimization objectives, planning policies, service-level assumptions, and business rules.
• Support future-state process design across inventory positioning, safety stock, and replenishment.
• Facilitate design workshops and drive alignment across business and technology stakeholders.
• Identify scope, dependencies, risks, and integration requirements early in the design phase.
• Ensure MEIO design activities progress without disruption from Postponement hypercare demands.
• Provide end-to-end functional ownership for the assigned o9 application portfolio.
• Manage L2 and L3 functional support for business-critical planning processes.
• Act as the primary escalation point for high-severity incidents and functional defects.
• Coordinate with technical, integration, data engineering, and infrastructure teams.
• Manage production changes, releases, configuration updates, and regression testing.
• Maintain operational documentation, runbooks, and knowledge-transfer materials.
• Track application health, service levels, recurring issues, and continuous-improvement opportunities.
• Drive automation and process improvements to reduce manual intervention and production risk.
• Configure and validate o9 planning models based on approved business requirements.
• Review master data, transactional data, and planning parameters supporting Postponement and MEIO.
• Validate planning outputs, exception messages, inventory recommendations, and scenario results.
• Support integration design across ERP, supply-chain planning, and downstream execution systems.
• Ensure functional designs are scalable, supportable, and aligned with enterprise architecture standards.
• Assess the impact of solution changes on existing planning processes and production operations.
• Define functional testing strategy for Postponement and MEIO capabilities.
• Lead system integration testing, user acceptance testing, and regression testing.
• Coordinate GTK and business validation activities.
• Manage defect triage, prioritization, and closure.
• Support deployment planning, cutover readiness, and go-live decisions.
• Define entry and exit criteria for hypercare and production stabilization.
• Ensure critical defects are resolved or appropriately mitigated before production releases.
• Partner with Supply Chain, Inventory Planning, Operations, Finance, Product Management, and Technology teams.
• Provide transparent reporting on progress, risks, issues, dependencies, and key decisions.
• Facilitate governance meetings, design reviews, and production-readiness assessments.
• Balance competing priorities across concurrent Postponement and MEIO workstreams.
• Escalate capacity, timeline, or production risks before they impact business outcomes.
• Maintain alignment between EP COE leadership, business teams, and delivery partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed