Senior Application Engineer

Zones.•Redmond, WA

About The Position

Zones LLC is seeking a senior, hands-on engineer to design and build an application that connects to multiple databases and enterprise systems through APIs. The application will use information from those systems to provide customer-facing answers, trigger automated workflows, create or update ServiceNow and other internal-platform tickets, and capture operational telemetry for monitoring and reporting. The engineer will translate requirements into a secure, supportable solution and carry the project from technical design through deployment and knowledge transfer. The role includes application architecture and integration design, API development, automation, ServiceNow integration, security controls, monitoring, and operational support. The position is based in Redmond, Washington, has a stated term of 8+ months, and lists hours of 8:00 AM–5:00 PM PST. Pay is $90.00–$110.00, commensurate with experience. Zones is a global IT solutions provider operating in more than 120 countries. It specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Zones describes its culture as collaborative, client-centric, technology-focused, and supportive of change and lifelong learning. It is a Minority Business Enterprise and an Equal Employment Opportunity Employer.

Requirements

Experience with C#/.NET and/or Python.
Azure application development experience.
Experience with Azure Functions, Logic Apps, and App Service.
Experience with REST APIs, OAuth, webhooks, and API integration.
Experience with SQL/NoSQL and telemetry data.
Experience with ServiceNow API and workflow integration.
Experience with Power Platform/Power Automate.
Experience with Power BI integration.
Experience with Microsoft Teams integration.
Experience with Azure Monitor/Application Insights.
Experience with Git, CI/CD, automated testing, and secure development.
Experience with Azure OpenAI, Copilot Studio, or agentic development.
Experience with RAG and AI grounding.
Experience with IoT/device telemetry and event-driven architecture.
Experience with IP networking, VLANs, and device/API troubleshooting.
Experience integrating monitoring or hardware-management platforms.
Experience with authentication, RBAC, secrets management, and auditing.
Experience with production support, documentation, and knowledge transfer.

Nice To Haves

AV systems experience.
DSP/API integration experience.
Experience with Extron, Crestron, or similar AV control platforms.
Microsoft Teams Rooms/Teams device ecosystem experience.
Knowledge of SNMP/device monitoring concepts.
PowerShell experience.
Experience building operational dashboards.

Responsibilities

Design the application architecture and integration approach.
Build REST API connections to databases and internal systems.
Develop automation and orchestration based on returned data.
Integrate with ServiceNow for ticket creation and updates.
Implement authentication, access controls, logging, and error handling.
Add telemetry, monitoring, dashboards, and operational alerts.
Support testing, deployment, documentation, and knowledge transfer.

Benefits

Comprehensive benefits package including medical coverage and state-mandated sick leave, along with other benefits intended to support well-being and work-life balance.

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