Senior Application Analyst - Patient Accounting (Soarian Financials)

UHS•King of Prussia, PA

12d

About The Position

The Corporate Information Services Department is seeking a dynamic and talented Sr. Application Analyst – Patient Accounting. The Sr. Application Analyst – Patient Accounting functions as a subject matter expert of Soarian Financials to implement and support UHS applications including, but not limited to, Oracle Health Patient Accounting. It involves partnering with Revenue Cycle operations and key stakeholders to ensure the system operates according to business requirements, optimizes financial outcomes, and maintains regulatory compliance. Monitors the resolution of maintenance or enhancement issues assigned by the UHS Customer Support Center. Designs new or determines modifications to existing applications that will effectively accomplish desired objectives. Provides technical support to UHS entities as needed. Coordinates work assignments given in order to meet deadlines and ensure continued progress toward assignment completion. Shares experience and expertise with other members of team.

Requirements

Bachelor's degree required, plus 5-8 years of Information Systems experience and a minimum of three years of Patient Accounting/Revenue Cycle experience, preferably Soarian Financials or Cerner Patient Accounting.
Working knowledge of system application implementation, enhancement and support methods and practices.
Comprehensive working knowledge of computer systems analysis and programming techniques and procedures, including consulting with users to determine hardware, software or system functional specifications; design, development, documentation, analysis, creation, testing, coding, debugging, or modification of computer systems or programs based on and related to user design specifications.
Working knowledge of IS standards and quality methods and metrics.
Working knowledge of project management methods.
A good working knowledge of Patient Accounting and Revenue Cycle and experience with CMS billing and reimbursement guidelines, CPT codes, qualifiers and venue-specific code appropriateness. Understands reimbursement methodologies for all acute care facilities and physician offices.
General familiarity of user business practices, concepts and terminology sufficient to support the applications.
Excellent written and verbal communication skills.

Nice To Haves

Preferred experience with Soarian Financials, Cerner Patient Accounting or other Revenue Cycle applications.
Certified Revenue Cycle Representative (CRCR) Preferred, not required.

Responsibilities

Regularly meets with users, vendors, and IS staff to develop, configure and maintain system specifications.
Designs solutions for applications and prepares the appropriate documentation.
Supervises development of test data, system testing and documentation for all phases of the application development life cycle.
Performs Q/A on application functionality.
Researches and resolves implementation-related Customer Support Center Tickets.
Adheres to appropriate UHS Project Management standards.
Ensures strict adherence to work plans, reporting all serious deviations to management.
Oversees the training of users in operating procedures for application.
Researches and resolves Customer Support Center Tickets including major application upgrades.
Provides system change management support to the Reimbursement team and other UHS employees, facilities and CBOs on contract, payer or regulatory changes and/or enhancements, adhering to UHS Service Level and Change Management Policies.
Provides on-call support as scheduled.
Establishes and maintains regular communications with user community.
Supports system upgrades and effectively communicates system functionality changes to end users.
Supports system modifications for Medicare/Medicaid reimbursement for several states.
Works closely with operations to modify the Patient Accounting system for any payment methodology modifications including fee schedules, DRG, APC, Per-Diem, Case Rates, Percentage of Charges and/or Outlier Reimbursement
Maintains all system-wide Financial Classes, Insurance Plan Codes and Transaction Codes and confirms that team members complete each assigned portion of the system build
Performs quality reviews on all system modifications and manages daily workflow through UHS Incident Ticketing System
Creates Tip Sheets/How To Documentation, when applicable, to support new functionality of system, workflow modifications, or modifications to current build/design.
Mentors/trains other members of the team analysts in performance of their duties to ensure quality performance.
Provides technical support and guidance to other team members as required.
Maintains Service Excellence principles.
Analyzes incident/ticket trends and issues and proposes appropriate action to resolve.
Prepares and promptly submits all routine and special reports.
Interviews applicants for vacant positions as needed using appropriate interview techniques.
Contributes to performance evaluation of junior staff members as needed.
Keeps management well informed of activities, needs, problems.
Performs other tasks as required by management.