Senior AP Support Specialist

Simplot • Boise, ID

6d • Onsite

About The Position

The Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture. Summary This role will receive, document, research, coordinate and respond to routine and non-routine inquiries from internal (Simplot employees) and external contacts (suppliers) related to a variety of Accounts Payable operations. The Senior AP Support Center Specialist educates and assists all customers as it relates to invoice statuses, payment inquiries, remittances, and other Accounts Payable related topics.

Requirements

• 3+ years related experience and/or training
• Accurate data entry and spotting discrepancies are critical when reviewing invoices and payments
• Strong verbal and written communication skills are essential for interacting with vendors, suppliers, and internal departments to resolve issues and clarify information
• The ability to manage time efficiently to meet deadlines and prioritize tasks is key in a fast-paced customer support environment
• Senior AP Support members often encounter complex inquiries, which require analytical thinking and resourcefulness to resolve
• Working closely with direct team members as well as other departments such as Procurement, Supplier Management Team (SMT), HR Solutions, Finance, and AP Imaging requires a collaborative mindset and good interpersonal skills
• AP processes may change due to system updates or policy changes, so being flexible and open to learning is important
• Ensuring that vendors and internal stakeholders have a positive experience when working with Simplot AP is crucial for maintaining good relationships
• The ability to stay organized while handling multiple email inquiries, phone calls, & tasks helps maintain efficiency and accuracy
• AP team members, including Support, handle sensitive financial information, so maintaining confidentiality and handling information responsibly is essential
• Managing stress, staying calm under pressure, and handling conflicts with vendors or colleagues in a professional manner is important in this role

Responsibilities

• Receive, monitor, and solve all AP related inquiries via phone / voicemail & email in a timely manner.
• Review of vendor statements
• Analyze request for potential escalation to L2 Support
• Assist with resolution regarding urgent or escalated inquiries
• Assist with returned checks
• Assist internal customers with updates to AP software access
• Run periodic reports as requested
• Participation in miscellaneous projects & tasks as directed

What This Job Offers

• Job Type: Full-time
• Career Level: Senior