Senior AP Customer Support

UT Southwestern Medical Center • Dallas, TX

10h • Onsite

About The Position

This position serves as a primary point of contact for accounting-related inquiries, payment issues, billing concerns, account reconciliation questions, and financial transaction support. The role requires strong customer service skills, basic accounting knowledge, problem-solving abilities, and attention to detail to ensure timely and accurate resolution of customer requests.

Requirements

• High School Diploma Or equivalent
• 3 years Experience in customer service or related field
• Strong analytical and critical-thinking skills
• Ability to interpret and explain accounting policies and procedures to customers

Nice To Haves

• Accounts payable experience - 3 years
• Experience handling complex customer issues - 3 years
• Expense reimbursements experience - 3 years

Responsibilities

• Provides response to inbound inquiries from staff, employees and other entities (internal and external).
• Receive, triage, route or answer customer inquiries in a timely, helpful and polite manner during core business hours. Actively listen and follow up with questions in order to accurate route call. Provide customer with contact information for future reference.
• Document all inquiries in accordance with standard operation procedures.
• Provide information and resources for customer inquiries; educate customers how to access and utilize online resources for future inquiries.
• Assist supervisor by monitoring pending requests to ensure prompt resolution. Follow-up with outstanding inquiries in order of issue age and urgency. Provide research and other information needed to close out the inquiry.
• Maintain a working knowledge of policy and procedures as well as keeping current on updates and changes.
• Identify and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of response center.
• Other related duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED