Senior Analyst

EEO:- Mindlance•Quincy, MA

1d•Hybrid

About The Position

The Massachusetts Executive Office of Health and Human Services (EOHHS) is seeking a Senior Interface Analyst to join its Medicaid Management Information System (MMIS) team. The role manages day-to-day interface operations and technical requirements, supports data research and analysis, and plans, develops, and executes interface implementation and data migration activities. The analyst participates in MMIS projects, contributes to security and privacy standards, and supports improvements to the Systems Development Life Cycle (SDLC). The role involves participation throughout project phases, including gap analysis, requirements gathering, design and development, documentation, testing, implementation, and stabilization. Candidates with prior Medicaid systems experience are preferred. The Senior Interface Analyst works independently and collaboratively with technical teams and business stakeholders. The primary work location is 100 Hancock Street, Quincy, Massachusetts 02171. The schedule is Monday through Friday, 9:00 AM to 5:00 PM, under a hybrid model combining office and work-from-home days as needed. Schedules may change based on business operational needs.

Requirements

At least 8 years of IT experience with strong interface and data analysis experience.
Technical knowledge of IT infrastructure and hosting-environment standards.
Strong understanding of interface design, analysis, and data structures, preferably in healthcare IT.
Expert knowledge of RESTful APIs, SOAP web services, XML, and data exchange.
Experience with file-exchange mechanisms and protocols such as SFTP.
Understanding of encryption/decryption and familiarity with a Unix/Linux environment.
Deep understanding of RESTful principles, statelessness, resource-oriented URIs, and the HTTP request/response lifecycle.
Advanced proficiency in validating and debugging JSON payloads and schemas; XML/XSD experience is an asset.
Experience developing requirements documents and technical specifications.
Experience with SOAP/REST web services, including request/response analysis and testing.
Proficiency in SQL and database-validation techniques.
Experience parsing interface error logs and tracing raw API transactions through middleware tools or log-aggregation suites such as Splunk or Datadog.
Experience using tools to monitor API endpoint availability, request volume, success/failure rates, and transaction speeds, such as Dynatrace or Splunk Observability.
Strong health-insurance business knowledge, with a focus on interface designs, data structures, and transaction types.
Proficiency in business analysis supporting all stages of the SDLC.
Excellent verbal and written communication skills.
Strong ownership mentality; ability to work independently and manage multiple priorities.
Experience preparing status reports and presenting to stakeholders or management.
Strong analytical and problem-solving skills.
Strong stakeholder-management and collaboration skills across business and technical teams.
Ability to explain technical issues to non-technical audiences.
Detail-oriented approach with a focus on data accuracy and quality.
Self-driven, with strong accountability for outcomes.
Bachelor’s degree or higher in Business, IT, or Healthcare Administration, or equivalent work experience.

Nice To Haves

Prior experience with Medicaid systems.
Healthcare interoperability experience.
Exposure to Agile/Scrum methodologies.
XML/XSD experience.

Responsibilities

Collaborate with business teams, Functional Client, technical teams, vendors, and external partners to gather, analyze, document, and validate interface and interoperability requirements.
Define, document, and maintain interface specifications, schemas, record layouts, file specifications, data mappings, and Interface Control Documents (ICDs) for new and existing interfaces.
Lead and participate in JAD and interface design sessions to define field mappings, transformation rules, default values, code translations, validations, error handling, and reconciliation requirements.
Define and document REST/SOAP web services and FHIR API requirements, including endpoints, request and response formats, payloads, authentication, error handling, and interface contracts.
Support CMS interoperability initiatives and requirements, including FHIR-based Patient Access, Provider Access, Payer-to-Payer, and Prior Authorization APIs, as applicable to MassHealth.
Work with interoperability standards and technologies including HL7, FHIR, REST/SOAP APIs, XML, JSON, EDI/X12, SFTP, and flat-file exchanges.
Participate in interface design reviews, schema reviews, technical walkthroughs, and unit-test walkthroughs to ensure solutions align with approved requirements.
Develop and review interface test scenarios and data-validation rules, and coordinate SIT, UAT, end-to-end, regression, and production validation with internal teams and external partners.
Validate inbound and outbound interfaces for data completeness, accuracy, integrity, transformations, error handling, and reconciliation; investigate data discrepancies.
Support SFTP and secure file-transfer interfaces, including schedules, folder structures, PGP/encryption, access controls, connectivity, monitoring, and troubleshooting.
Coordinate with infrastructure, network, security, gateway, cloud, and access-management teams on interface connectivity, environment changes, approvals, and production issues.
Support integrations across MMIS, clinical, administrative, partner, and external healthcare systems, including interfaces hosted in AWS, Microsoft Azure, and other integration environments.
Troubleshoot and coordinate resolution of interface failures, rejected transactions, file-transfer issues, connectivity problems, and critical production incidents with relevant teams and partners.
Take end-to-end ownership of assigned interfaces, supporting requirements, design, development, testing, deployment, cutover, production validation, documentation, and post-go-live stabilization.
Serve as a primary point of contact for assigned interfaces and proactively communicate status, risks, issues, dependencies, and decisions; stay current with CMS interoperability requirements, FHIR standards, APIs, and healthcare integration technologies.