Senior Analyst-Payments Business Requirements

American Express•Phoenix, AZ

About The Position

American Express is establishing a Payments Governance & Oversight team to strengthen payment processing, governance, business expertise, and support for strategic payment initiatives across consumer and commercial banking. The team provides centralized expertise in payment processing, industry requirements, operational stability, controls, documentation, and business requirements, working with Operations, Product, Technology, Regulatory, Risk, and other partners. The Senior Analyst – ACH Business Transformation supports strategic changes to the bank’s payment capabilities, including ACH and other major payment rails. The role partners with Product, Technology, Operations, and other stakeholders to translate payment rules, business processes, and operational needs into clear requirements and expected system behaviors. It combines analytical and business requirements work with banking or payment-processing knowledge and cross-functional collaboration. The analyst will also contribute to broader payment governance, processing oversight, and knowledge management as business needs evolve. Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for this position.

Requirements

At least 2 years of relevant experience in banking, fintech, or another financial services environment.
Experience gathering, analyzing, documenting, and validating business or functional requirements.
Working understanding of banking operations, payment-processing concepts, and financial transactions.
Experience supporting product development, system enhancements, process changes, or cross-functional business initiatives.
Strong analytical and problem-solving skills, including the ability to evaluate complex processes and identify practical solutions.
Strong written and verbal communication skills and ability to collaborate effectively with business, technical, and other stakeholders.
Ability to translate business needs and complex information into clear, actionable requirements and documentation suited to the audience.
Strong organization and prioritization skills, with ability to independently manage deliverables across multiple initiatives.
Ability to navigate ambiguity, build relationships, and influence outcomes across teams.
Eligibility to work with American Express in the United States; visa sponsorship will not be pursued.

Nice To Haves

Direct experience with ACH processing, NACHA operating rules, payment file formats, or ACH processing systems.
Experience supporting banking or payments technology transformation initiatives.
Experience with business process mapping, system integration, exception processing, or payment transaction lifecycles.
Experience developing acceptance criteria, user acceptance testing scenarios, and business-readiness assessments.

Responsibilities

Serve as a key Global Serving (Bank Servicing Network) partner for strategic ACH and payment initiatives, working with Product, Technology, Operations, and other bank stakeholders.
Own and drive business initiatives from requirements through testing, implementation, and post-launch stabilization.
Gather, analyze, document, and validate business and functional requirements for bank processing systems, enhancements, and process changes.
Translate ACH/NACHA rules, bank regulations, operational processes, and payment use cases into expected system behaviors, functional requirements, and acceptance criteria.
Analyze current-state bank processes, system capabilities, data flows, and operational dependencies to identify gaps, risks, and opportunities for improvement.
Support major bank modernization initiatives.
Develop business process flows, exception scenarios, requirements documentation, and supporting materials for solution design and implementation.
Partner with Product, Technology, and Operations to evaluate solutions and ensure alignment with payment processing requirements.
Monitor evolving payment rules and business needs, assess impacts, and initiate necessary changes.
Identify operational risks, downstream impacts, and control considerations while driving cross-functional alignment.
Support ACH governance, process improvements, and knowledge management initiatives.