Senior Analyst

PulteGroup•Atlanta, GA

About The Position

The Senior Analyst is responsible for the analysis of highly complex applications, websites, databases and systems, providing third-level technical support, testing and defect management. Leads team initiatives while simultaneously participating in multiple IT project efforts with limited oversight from leadership. Contributions are felt across a breadth of development efforts. Has a working knowledge of advanced concepts, practices, and procedures. Demonstrates a keen understanding of both IT and the business we support. Serves as a subject matter expert for the application, for technologies and integrations, or business processes.

Requirements

Minimum high school diploma or equivalent (GED) required.
Typically requires a university degree or equivalent experience and minimum 4-6 years of prior relevant experience.
Technology skillset varies by team

Nice To Haves

May have practical knowledge of program or project management.

Responsibilities

Conducts analysis of business and system processes, system data, integration, and reporting.
Performs strategic research and defines, tests, documents and manages requirements according to approved standards/procedures.
Serves as the application and technical subject matter expert.
Provides defect management of applications, systems, databases, or websites.
Predicts potential problems and provides recommendations and documents solutions according to approved standards/procedures.
Provides expertise on the resolution of the most complex system design and integration problems.
Prepares, maintains and archives detailed system artifacts according to approved standards/procedures.
Provides escalated (tier 3) support including on-call (after hours, weekends, holidays) for priority issues.
Troubleshoots highly complex production issues and acts as escalation point.
Evaluates and follows through on issues and problems until resolved.
Identifies and leads process improvement efforts within teams.
Contributes to and champions best practices, methods, standards, and processes.
Leads analysis for the evaluation and selection of new analysis solutions and tools.
Leads knowledge sharing and shared understanding amongst the team.
Perform other duties as assigned.