Senior Analyst, NY Strategy and Product Success
About The Position
National Grid is hiring a Senior Analyst for its NY Strategy and Product Success team. This hybrid role requires working in the office once per week and as needed. The position supports the design, development, implementation, and continuous improvement of programs and partnerships for vulnerable customer segments in New York, including income-eligible customers, customers residing in Disadvantaged Communities, and customers with special protections and situations. The role combines program management, data analysis, stakeholder engagement, and customer-centered problem-solving to help increase enrollment in affordability programs, improve customer experience and satisfaction, reduce barriers to access, meet regulatory commitments and filing requirements, strengthen program controls and documentation, and improve coordination across business functions and external partners. The Senior Analyst also translates program data into recommendations for leadership and supports program performance monitoring and reporting.
Requirements
- Bachelor’s degree.
- 3–5 years of related professional experience.
- Experience managing projects, programs, or cross-functional workstreams.
- Strong written, verbal, presentation, and stakeholder-management skills.
- Experience analyzing data and translating findings into recommendations.
- Proficiency with Microsoft Excel, Word, and PowerPoint.
- Ability to work without current or future visa sponsorship.
Nice To Haves
- Experience in utilities, clean energy, customer affordability, public policy, or regulated industries; New York experience is preferred but not required.
- Experience partnering with and coordinating between business groups such as Billing, IT, and Data Analytics.
Responsibilities
- Manage assigned vulnerable-customer programs or projects from concept through development and implementation, including strategy, design, and continuous improvement.
- Use data-driven approaches, external stakeholder input, and relevant industry practices to identify opportunities to better serve vulnerable customers in National Grid’s service territory.
- Develop and maintain program protocols, procedures, program information, eligibility materials, internal and external communications, program documentation, data, and reporting.
- Improve vulnerable customers’ experience and participation in energy affordability programs and services by streamlining processes and implementing best practices.
- Coordinate and collaborate with external stakeholders, including New York state regulators, state agencies, other New York utilities, and community organizations.
- Collaborate with internal partners, including Procurement, Legal, Regulatory, Billing, IT, Consumer Advocates, and Marketing, in a matrixed, cross-functional environment.
- Represent National Grid’s values in meetings with social service organizations, municipalities, regulatory agencies, and other stakeholders.
- Develop and maintain program performance data, metrics, and KPIs.
- Analyze quantitative and qualitative data to identify trends, risks, and opportunities.
- Prepare concise updates and recommendations for leadership, regulators, and program partners.
- Maintain program documentation, process maps, decision logs, and team resources.
- Monitor progress against regulatory requirements, implementation milestones, and customer outcomes.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
