Senior Analyst, Order Experience Team

Best Buy • Richfield, MN

1d • Hybrid

About The Position

As a Senior Analyst on Best Buy’s Order Experience team, you will translate system- and process-driven issues into actionable insights, work with technology partners, and develop effective processes to resolve or minimize issues. You will lead ongoing process improvements to enhance operational efficiency, with data analysis playing a significant role in conveying key messages. The role calls for curiosity, comfort with ambiguity, strong attention to detail, and adaptability as priorities shift across tasks.

This is a hybrid role, requiring some days on site at an approved Best Buy location and some days working virtually from home or another non-Best Buy location. Specific arrangements vary by role and team; the recruiter or hiring manager will provide more details during the hiring process.

Requirements

• At least 2 years of experience in order management, supply chain, retail, or analytics.
• At least 1 year of experience building proficiency in reporting skills, including use of SQL, Power Pivot, Power Query, Google Cloud, Big Query, or other data transformation tools.
• Demonstrated ability to build and maintain strong relationships internally and externally.
• Experience managing timelines and cross-functional team action items in a dynamic, fast-paced environment.
• Ability to prioritize business needs and articulate them effectively to partners.
• Curiosity, comfort with ambiguity, strong attention to detail, and ability to adapt to shifting priorities.

Nice To Haves

• At least 2 years of experience working with data, analyzing complex data, and creating solutions that can be communicated to leadership.
• At least 1 year of experience working independently while influencing team efforts, taking initiative and leading initiatives while collaborating effectively with colleagues.
• At least 1 year of experience handling a high volume of inbound inquiries.
• Proficiency in SQL.
• Solid understanding of project management principles, including planning, executing, and monitoring projects to achieve desired outcomes.

Responsibilities

• Manage customer experience, open orders, and key performance indicators through data analytics and trend analysis.
• Provide guidance on daily processes, analytics, and project management, collaborating to ensure an optimal order experience for internal and external customers.
• Identify and communicate process and system gaps, working with analysts to achieve optimal outcomes.
• Partner cross-functionally to ensure process execution and help partners understand order experience processes.
• Attend cross-functional meetings, involve subject matter experts as needed, and provide after-hours support when necessary.
• Demonstrate leadership within the team and with partners by helping remove roadblocks and facilitating effective problem solving.
• Lead ongoing process improvements aimed at enhancing operational efficiency.

Benefits

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for physical and mental well-being
• Leave of absence options, with eligibility and duration depending on circumstances, location, employment status, and applicable regulations
• Intermittent or reduced-schedule leave available for certain medical or family care leaves
• Paid time off (vacation or PTO), with eligibility and terms depending on work location, employment status, salary or hourly status, and years of continued or bridged service
• Certain eligible roles may receive incentive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed