Senior Analyst, U.S. Consumer Acquisition and Engagement (CAE), Program Management

Mastercard•Purchase, NY

20h•Onsite

About The Position

Mastercard CAE (Consumer Acquisition & Engagement) provides a wide range of loyalty, personalization and marketing services assets including the design, implementation and operations of cardholder loyalty programs. These solutions enable issuers to reward cardholders driving overall card usage, retention and brand preference. The U.S. CAE team is a highly collaborative organization, and this role will interface with various roles and disciplines within North American and global teams to serve our clients.

Requirements

Bachelor’s degree or equivalent work experience
Payments and Loyalty experience preferred
Strong analytical thinker and problem solver
Strong proficiency with analytical tools including SAS, SQL, R and Excel
Demonstrated record of success in program performance analytics and strategic recommendations
Demonstrated ability to act independently and proactively
Excellent verbal, presentation, and written communication skills with ability to effectively communicate to many audiences, from technical resources to client senior management

Nice To Haves

Demonstrated ability to successfully manage and sell to a large client or cluster of clients
Excellent verbal, written and presentation skills along with solid project management credentials
Experience partnering with Financial Institutions
Proven track record in cross company, collaborative teaming at senior management levels
Be practical, creative, and innovative

Responsibilities

Develops and leads client loyalty programs which includes: program management, strategic planning, campaign & marketing plans, P&L forecasting and client relationship building
Strategically grows client business through identifying pain points and providing additional loyalty solutions and Services solutions
Represents Mastercard as the “One Voice” (primary contact). Lead resource at Mastercard to manage and oversee the customer’s Rewards and cardlinked Offers programs
Oversight on the operations including cross-functional team members
Primary contact and point of escalation for any issues
Provides thought leadership and strategic direction for partner
Manages and prioritizes product backlog in partnership with partner
Monitors, manages and reports on program KPIs and conducts QBRs with partner
Analyze data and deliver insights and recommendations to clients, program managers and account teams to improve cardholder performance and tenure in their loyalty programs
Provide loyalty industry subject matter expertise and thought leadership to position Mastercard Loyalty Solutions as a leader in the loyalty industry
Generate, analyze and present performance data in business reviews including performance to KPIs, benchmarking, spend performance/trends, program redemption performance/trends and program liability monitoring
Monitor, manage and report on program KPIs
Support and develop business reviews - regular client meetings to ensure consistent quality delivery of program performance and identifies new opportunities to drive retention.
Review and monitor merchant offer’s on centralized website to ensure accuracy.
Drive and maintain high customer satisfaction ratings that meet company standards
Model program liability and reserve forecasting for clients based on historical program performance data

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement