Senior Analyst Telecommunications
Jefferson Health Plans•Cherry Hill, AR
•$79,073 - $112,679•Onsite
About The Position
Provides advanced analysis and support for telecommunications systems within the healthcare network. Ensures reliable operation of VoIP and PBX systems and assists with vendor coordination. Plays a key role in troubleshooting and system enhancements.
Requirements
- Bachelor’s Degree in a related field or High School Diploma/GED and 7 years preferred work experience.
- 5 years related work experience
- Strong understanding of VoIP and PBX systems.
- Ability to work independently and in teams.
- Strong analytical and documentation skills.
Responsibilities
- Performs advanced troubleshooting and issue resolution.
- Coordinates with carriers for service changes and escalations.
- Assists in system upgrades and platform migrations.
- Monitors and maintains telecom systems performance.
- Document processes and maintain system records; additionally serves as a mentor to junior staff within the department.
Benefits
- medical (including prescription)
- supplemental insurance
- dental
- vision
- life and AD&D insurance
- short- and long-term disability
- flexible spending accounts
- retirement plans
- tuition assistance
- voluntary benefits
- tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
