Senior Analyst Technical Support

Bimbo Bakeries USA•Fort Worth, TX

6d•$78,600 - $102,200

About The Position

This position provides second-level support and analysis for Sales Centers, Distribution Centers, bakeries, and other field locations. The Senior Analyst Technical Support is responsible for deploying and implementing business technology automation systems and upgrades at both new and existing facilities. Business Technology experience is not required; the company seeks an ambitious self-starter who enjoys travel, meeting people, and learning while investigating technology issues across business units. The role requires 80% travel, and the job location is flexible.

Requirements

Three to five years of experience in customer support using business applications and interfacing with information technology support.
Strong oral and written communication, interpersonal, and organizational skills.
Demonstrated working knowledge of the business and understanding of the applications used.
Ability to display tact and diplomacy when assisting customers, coworkers, consultants, and vendors.
Ability to work under pressure and manage multiple concurrent and conflicting priorities and deadlines.
Ability to travel 80% of the time.

Nice To Haves

Bachelor’s degree in Business or a related area; a combination of education, training, and experience demonstrating competency may be substituted.
Background in the use and/or support of applications such as sales and distribution systems.

Responsibilities

Support day-to-day business operations in the field.
Provide project support as needed for innovation and improvements.
Manage relationships with vendors and service providers to ensure timely service delivery and continuous improvement.
Provide second-level handheld device and application troubleshooting, including on-site support when warranted.
Work with Application Support teams to implement workarounds for reported issues affecting the business.
Help identify training needs for supported applications and systems.
Provide on-site training when evaluated as warranted and cost-justified.
Recommend procedures and controls to prevent problems in business operations.
Serve as a resource for field deployments and implementations of business technology automation technology, applications, and systems.
Provide second-level on-call support after hours.
Perform other duties as assigned.