Senior Analyst, Supply Chain

Toyota North America•Plano, TX

2d•Onsite

About The Position

Toyota’s Warranty Field Operations is looking for a passionate and highly motivated Senior Analyst, Supply Chain. The primary responsibility of this role is to be the liaison between Headquarters (HQ), Region and Dealerships identifying areas of opportunity to reduce unnecessary warranty spend through official programs and ad hoc trend analysis activities. Development of new tools, visualizations for HQ, Regional Staff and Dealers to utilize through new reports, dashboards and training. Reporting to the Manager - Supply Chain, the person in this role will support the warranty operations objective to reduce unwarranted claim costs.

Requirements

Bachelor’s degree or related experience
Experience with statistical data analysis, and report development using Tableau and Tableau Server or Power BI
Experience with database query tools (ex. Alteryx, MySQL, Power BI etc.)
Experience with automotive fixed operations experience (Direct/Indirect)
Willing to travel up to 50%

Nice To Haves

Technical Experience / Certifications (ASEs)
5 years of field or dealership experience.
Customer relations experience
Practical application of statistical or data science methodologies (Predictive modeling /Python)
Understanding of basic computer programming concepts (Logic flows / function statements / Iteration)

Responsibilities

Create/develop internal and external data visualizations as well as exploring new comparison models with reports in Tableau and Alteryx to analyze national expense trends.
Support Warranty Assessment Score (WAS) program, maintenance and future development.
Evaluate repair cost and dealer repair patterns to identify potential issues and dealer misuse.
Present the Warranty Assessment Score (WAS) results.
Field Interface - Interact with field staff and management regarding expense control topics related to warranty expense issues, audit scheduling, special reporting, dealer evaluations, special dealer issues, claim reviews and claim inquiries.
Support all field requests related to warranty expense control.
Review dealership claim submissions, operation code use, cost ranking to identify potential expense irregularities that require investigation and perform necessary and corrective dealer debits/chargebacks.
Conduct in-dealership warranty reviews/audits involving all US – Toyota and Lexus dealers.
Evaluate dealer claim data and determine required repairs and documentation to be evaluated and any potential inspections.
Conduct in-dealership review of dealership documentation and evaluate compliance to warranty policies and procedures.
Compile results of audit findings; prepare written summary of audit findings, dealer infractions and liabilities.
Conduct dealer meetings to review audit results and present findings.
Field Training - Conduct DSPM expense control training involving dealer audits/evaluations, dealer documentation requirements, expense control tools and the Warranty Assessment Score (WAS) program use and Tableau Dealer dashboards.
Support training and system activities for the DSPM On-Line authorization App (RAS).
Perform dealer debits/chargebacks to support expense control activities

Benefits

A work environment built on teamwork, flexibility, and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Vehicle purchase & lease programs
Comprehensive health care and wellness plans for your entire family
Flextime and virtual work options (if applicable)
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools and more
Flexible spending accounts
Relocation assistance (if applicable)