Senior Analyst, Strategy & Planning
About The Position
Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through its 230 centers across 27 states. The organization's value-based care model aims to consistently deliver better patient experiences and outcomes. As a Sr. Analyst, this role is critical in supporting Oak Street Health patients, providers, and the business by providing support for high-priority strategic projects and ad hoc operational initiatives, while also owning the administrative and operational execution of the team's colleague listening strategy. This role acts as a key operational anchor and analytical engine, synthesizing qualitative feedback into actionable insights, driving execution, and dynamically adapting to deliver essential support across strategic projects and operational initiatives. The Senior Analyst works closely with executive leadership to ensure seamless management of colleague feedback channels, leadership rounding logistics, and survey action planning. This highly visible role requires comfort in engaging directly with colleagues and executive leaders, facilitating discussions, and presenting findings professionally.
Requirements
- 3–5 years of experience in business operations, strategic planning, program/project management, analytics, or related operational roles.
- Demonstrated experience synthesizing qualitative and quantitative feedback into structured recommendations and action plans.
- Exceptional organizational skills with proven success managing complex scheduling, documentation, participant tracking, and logistics for leadership initiatives.
- Strong written and verbal communication skills, with experience preparing executive-level materials and documentation.
- Ability to flex seamlessly between structured ongoing operational workflows and ad-hoc strategic project support in a fast-paced, matrixed environment.
- Strong proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace (Docs, Sheets, Slides) alongside collaboration tools.
Nice To Haves
- Experience in healthcare delivery, value-based care, or population health organizations.
- Familiarity with colleague engagement strategies, organizational listening frameworks, or survey action planning.
- Background in project management toolsets and process mapping.
Responsibilities
- Lean into various strategic projects and operational initiatives as they arise across the team, adapting to shifting priorities and contributing by supporting execution.
- Maintain project documentation, track deliverables across cross-functional workstreams, and support operational continuity for team priorities.
- Assist in drafting, formatting, and refining operational materials, status updates, and presentations for leadership reviews.
- Aggregate qualitative sentiment and operational data into clear, actionable reporting frameworks for team and department leadership.
- Continuously refine rounding workflows, participant tracking mechanisms, and feedback loops to enhance operational efficiency and reporting accuracy.
- Analyze qualitative and quantitative feedback across multiple channels (including Roundtables, Executive Committee (EC) rounding, Epic feedback, and CES action plans). Identify key operational trends, synthesize insights, translate findings into recommendations and action plans, and ensure closed-loop communication back to stakeholders.
- Orchestrate the administrative and operational workflow for colleague listening roundtables, including participant solicitation, scheduling, session facilitation support, and comprehensive documentation.
- Oversee participant tracking for Executive Committee engagement.
- Lead preparation and administrative support for Executive Leader rounding.
Benefits
- Mission-focused career impacting change and measurably improving health outcomes for medicare patients
- Paid vacation, sick time, and investment/retirement 401K match options
- Health insurance, vision, and dental benefits
- Opportunities for leadership development and continuing education stipends
- New centers and flexible work environments
- Opportunities for high levels of responsibility and rapid advancement
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
