Senior Analyst, Strategic Planning

Ricoh•NJ, NJ

22h•Onsite

About The Position

This role leads software development efforts for large-scale, complex web technology and data-processing initiatives. The position is responsible for delivering projects on time, within budget, and aligned with targeted business outcomes. This includes partnering with process owners, functional leaders, and cross-functional teams to analyze data, improve business processes, and drive operational efficiency. The role also applies project management and process improvement methodologies to plan, execute, and monitor initiatives. In addition to project leadership, this position provides subject-matter expertise in supply chain processes and systems, supporting both process improvement teams and broader operational functions.

Requirements

Bachelor’s degree or equivalent professional experience
Proven project management experience
Proficiency in web page design and development
Strong experience with Microsoft Office (including Access or similar database tools)
Working knowledge of: JavaScript, ASP, VBA, HTML
Working knowledge of: Oracle and SQL Server
Working knowledge of: SQL programming
Experience with web-based reporting solutions
Ability to configure, maintain, and troubleshoot IIS servers
Excellent written and verbal communication skills
Strong attention to detail with a commitment to accuracy
Self-motivated with strong organizational and problem-solving skills
Ability to analyze complex issues, identify root causes, and recommend solutions
Capable of working independently and meeting deadlines
Adaptable to changing priorities and new information
Strong presentation skills with the ability to communicate insights to various audiences

Nice To Haves

5+ years of field service management or related experience

Responsibilities

Drive the successful execution of complex business initiatives and programs
Lead development of enterprise and business unit strategic plans
Manage cross-enterprise initiatives and ensure alignment with organizational goals
Provide project management, analysis, reporting, and presentations to senior leadership
Partner with senior leaders to scope and execute strategic initiatives end-to-end, delivering measurable outcomes
Identify, develop, and maintain performance benchmarks
Analyze business needs and recommend operational and process improvements
Ensure visibility of performance gaps to headquarters and regional leadership
Identify improvement opportunities and lead solution development and implementation
Enhance reporting tools through standardization, best practices, and technology improvements
Design and implement efficient information-sharing and reporting processes
Develop and maintain web-based reporting systems and tools
Ensure accurate and timely delivery of reporting to management teams
Support development of next-generation applications (e.g., reporting systems, training platforms)
Provide technical support for system design, configuration, testing, and implementation
Build strong relationships with executives, peers, and cross-functional teams
Support Dealer Services Management and Technical Support teams in a matrix environment
Contribute to corporate and divisional programs and initiatives
Participate in or lead project teams as needed
Provide technical expertise for complex systems and applications
Plan, test, configure, tune, and deploy web applications
Support system integration and ongoing enhancements
Troubleshoot and maintain application and server environments