Senior Analyst - ServiceNow Enterprise Platforms
United Airlines•Chicago, IL
•$102,220 - $133,194
About The Position
United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Requirements
- Bachelor's degree in Computer Science, Information Systems, IT, Business or relevant field
- 3+ years IT and/or business experience, or any equivalent experience
- Understanding of project management methodologies and principles (Agile, etc.)
- Experience with stakeholder management
- Experience with requirements gathering
- Understanding of SaaS based Enterprise Platforms
- Exceptional communication skills
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
Nice To Haves
- Master's degree
- Any ServiceNow certifiication
- 5+ years IT and/or business experience
- ServiceNow experience – as a user or fulfiller
- Understanding of ITIL / ITSM processes and systems such as: Asset Management, Configuration Management, Service Request Management, Change Management, Incident Management, etc.
Responsibilities
- Support platform operations as required (Platform health activities, Knowledge Management, upgrades and service catalog)
- Facilitate meetings with Technology and Business Leaders to develop needs and requirements
- Consults with business managers and guides stakeholders to align with best practice solutions
- Drive alignment to platform governance through regular communication with stakeholders and team members
- Collaborate with developers and stakeholders to manage deliverables through established delivery processes and framework
- Support platform configuration and upkeep in line with governance and best practice
Benefits
- medical
- dental
- vision
- life
- accident & disability
- parental leave
- employee assistance program
- commuter
- paid holidays
- paid time off
- 401(k)
- flight privileges
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What This Job Offers
Job Type
Full-time
Career Level
Senior
