Senior Analyst - Information Technology (ServiceNow)

United Airlines•Chicago, IL

1d•$102,220 - $133,194•Hybrid

About The Position

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Requirements

Bachelor's degree in Computer Science, Business or relevant field
3+ years of experience with IT and/or business experience
Understanding of ITIL/ITSM processes and systems such as: Asset Management, Field Service Management, Configuration Management, Service Request Management
Understanding of project management methodologies and principes (Agile, etc.)
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Master's degree
Experience with ServiceNow ITAM and/or FSM modules
ITIL foundations certification
Understanding of SaaS based Enterprise Platforms

Responsibilities

Consult with stakeholders to facilitate the development of IT solutions and processes that effectively meet business and technology needs.
Work closely with partners to define and prioritize requirements and ensure that the solutions developed by IT align with business and technical strategies.
Possess expertise in the customer area he/she supports and has technical understanding of the business unit’s systems, capabilities, and respective technologies.
Facilitate meetings with Business and Technology stakeholders to understand needs, analyze processes, and gather/document requirements in the form of user stories.
Collaborate with developers and stakeholders to manage deliverables through established delivery process and framework.
Maintain communication with customer and team members and promote a team environment.
Prepare specified project documentation according to UAL IDF standards.
Works/consults across multiple complex projects that require subject matter expertise and is accountable for projects or programs with low to moderate risk.
Determines solutions aligned with best practices and governance models.
Participates in the planning and solution design after requirements are gathered.
Functions as a project leader by providing direction, mentorship and support to less senior employees.
Develops and adheres to established compliance and principles.