Senior Analyst, Protective Services

DoorDash•Austin, TX

6d•Remote

About The Position

DoorDash's Protective Services function operates at the intersection of executive protection, residential security, protective intelligence, threat management, and executive cybersecurity across a three-brand global enterprise covering DoorDash, Deliveroo, and Wolt. The Protective Intelligence function is the analytical engine of the program. It runs a real-time AI-enabled threat detection pipeline that surfaces threatening content across platform support channels, monitors open-source and social media environments for signals that never enter the platform, produces intelligence products that drive executive protection and travel security decisions, and builds the threat profiles that inform how the program allocates its resources. The work is technically enabled, analytically demanding, and operationally consequential. We are hiring a Senior Intelligence Analyst to lead the analytical function of DoorDash's Protective Intelligence program. This role combines high-complexity investigations with strategic intelligence production, providing the analysis that informs executive protection operations, travel security, physical security, and business risk decisions. You will lead complex investigations into threats and concerning behavior, conduct behavioral threat assessments using structured professional judgment methods, produce high-level intelligence products, and deliver intelligence that enables informed security decisions across the business. Beyond investigations, you will assess geopolitical developments, support travel and event planning, contribute to physical security assessments, and identify emerging risks affecting our executives, employees, and operations. As the senior analyst on the team, you will exercise independent analytical judgment, mentor and develop junior analysts, refine investigative methods and operating procedures, and help shape the future of the Protective Intelligence program. What distinguishes this role from a traditional intelligence analyst position is the technical environment it operates in. The detection pipeline that feeds the Protective Intelligence function is built on Snowflake data infrastructure, integrated with an AI-based detection engine, and routed through a case management platform. The Senior Intelligence Analyst does not build or maintain that infrastructure. But they need to understand it well enough to evaluate what it is capturing, identify where it has gaps, and direct analytical work accordingly. You do not need to be a data engineer. You need to be able to read a data schema, understand what a query is returning, and have an informed conversation with the engineers who build the pipeline about whether the detection logic is catching what it should. That fluency is what allows the analytical function to drive the technical function, rather than the other way around.

Requirements

5+ years of experience in protective intelligence, intelligence analysis, investigations, executive protection intelligence, corporate security, government intelligence, military intelligence, law enforcement intelligence, or a related field.
Demonstrated ability to synthesize complex information, evaluate incomplete or conflicting intelligence, assess credibility, and communicate defensible risk assessments that support executive decision-making.
Understand how structured data is organized, can read and interpret query outputs, and have enough familiarity with data schemas and detection logic to evaluate whether a system is capturing what it should.
Experience working with Snowflake, SQL, or similar data platforms is a plus.
Comfort using AI-enabled research and analytical workflow tools is expected.
Experience producing concise, high-quality intelligence products, including executive briefings, strategic intelligence reports, travel assessments, investigative summaries, and risk assessments suitable for senior leadership.
Extensive experience conducting complex investigations involving online threats, concerning communications, insider risk, executive protection matters, or other high-impact security issues.
Experience researching geopolitical developments, regional security risks, criminal trends, travel threats, or other intelligence topics that affect international business operations.
Experience conducting structured behavioral threat assessments using professional judgment methodologies.
Formal training in WAVR-21, CTM, TRAP-18, or comparable threat assessment frameworks is highly desirable.
Strong OSINT research capabilities and experience using intelligence platforms, commercial databases, social media investigations, mapping tools, monitoring technologies, or AI-enabled analytical workflows.
Experience with link analysis, SOCMINT platforms, automated monitoring tooling, or forensic-grade case documentation from prior work in corporate security, law enforcement, or government intelligence is a plus.
Experience coaching analysts, reviewing intelligence products, improving investigative methodologies, and contributing to the development of a high-performing intelligence function.
Trusted to manage highly sensitive information involving executives, confidential investigations, and security operations while exercising sound judgment and maintaining strict confidentiality.
Bachelor's degree or equivalent experience required.

Nice To Haves

Advanced degree or professional certification in intelligence analysis, security management, or a related discipline preferred.

Responsibilities

Lead complex investigations into threats, concerning behavior, and insider risks using OSINT, behavioral analysis, and structured case management methods.
Own the full investigative lifecycle from intake through disposition, producing case packages that support law enforcement referral, platform action, and executive protection decisions.
Evaluate complex information from multiple sources, distinguish credible threats from background noise, determine appropriate risk classifications, and recommend mitigation strategies with minimal oversight.
Apply structured professional judgment methods, including WAVR-21 and other behavioral threat assessment frameworks, to evaluate individuals of concern, assess escalation pathways, identify protective factors, and support informed risk mitigation strategies.
Work directly with the engineering team to evaluate what the detection pipeline is surfacing, identify gaps in coverage, and drive improvements to detection logic and case routing.
Develop executive intelligence reports, travel risk assessments, event security briefings, geopolitical updates, and strategic global intelligence products that provide senior leadership with timely, actionable insights.
Translate complex analytical findings into clear, concise products suitable for CISO and Board-level audiences.
Partner closely with Executive Protection and the Physical Security team to provide intelligence that informs protective operations, executive travel, residential security, event planning, and site security assessments.
Translate intelligence findings into operational posture recommendations that EP and RST can act on directly.
Monitor and analyze geopolitical developments, civil unrest, criminal activity, narratives and protest formations, online threats, and other emerging risks that could impact executives.
Maintain awareness of the threat landscape across the activist, ideological, and grievance-driven cohorts that represent the program's primary threat population.
Continuously improve investigative methods, reporting standards, AI-enabled workflows, and intelligence collection practices while helping define the future direction of the Protective Intelligence program.
Identify opportunities to use emerging analytical tools and technologies to extend the program's detection and investigation capability.
Provide guidance, coaching, and quality review for junior analysts while helping establish consistent analytical standards, investigative rigor, and intelligence tradecraft across the team.