Senior Analyst, Project Management

CVS Health

1d•Onsite

About The Position

Responsible for directing all aspects of customer benefit plan implementation of Self- funded New Business Clients. Partner with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded. Acts as a single point of contact for benefit plan implementation. Mediates and coordinates resolution of all project deliverables and implementation related tasks. Develops and executes implementation strategy consistent with customer expectations. Ensures strategy is administered in accordance with all performance guarantee arrangements. Engages team members to follow through on their responsibilities. Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations. Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process.

Requirements

1+ years Health Plans and Benefits experience
2+ years Project management and Client facing experience.
Negotiation and conflict resolution skills across various levels of the organization.
Ability to remain flexible yet focused during stressful situations.
Attention to detail and accuracy while focusing on overall project deliverables.
Ability to express complex concepts in a clear and concise manner.
Highly organized and able to quickly prioritize multiple assignments with high quality results

Nice To Haves

Salesforce experience.
Microsoft Teams, Excel, Outlook experience.
Comprehensive understanding and strong association with Aetna organizations representing products, services, administration, operations and systems.

Responsibilities

Directing all aspects of customer benefit plan implementation of Self- funded New Business Clients.
Partnering with key internal and external stakeholders to proactively identify and address critical implementation issues.
Ensuring customer expectations are consistently satisfied or exceeded.
Acting as a single point of contact for benefit plan implementation.
Mediating and coordinating resolution of all project deliverables and implementation related tasks.
Developing and executing implementation strategy consistent with customer expectations.
Ensuring strategy is administered in accordance with all performance guarantee arrangements.
Engaging team members to follow through on their responsibilities.
Evaluating impact of customer requested exceptions and developing reasonable alternatives.
Soliciting and assessing internal and external customer feedback to enhance continuous quality improvement.