Senior Analyst, Product & Platform Partnership Operations

American Express•New York, NY

4d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The American Express Global Dining team sits within the USCS organization. Our mission is to connect the world's best restaurants with the world's best customers through a trusted and innovative global Software as a Service (SaaS) platforms, built on the promise of access and unforgettable experiences. Our SaaS platforms offer a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table. About the Role This role supports three interconnected workstreams that shape the quality of the restaurant and guest experience. You will help evaluate and operationalize third-party integrations, strengthen partner programs, and support platform security efforts that maintain a trusted ecosystem. This role requires strong analytical skills, structured communication, and the ability to bring clarity to ambiguous or cross functional problems. You will help teams make informed decisions, build scalable processes, and ensure both partners and internal stakeholders have the data and documentation they need.

Requirements

You are a collaborative, detail-oriented problem solver who thrives in a fast-paced, cross-functional environment
2-3 years of experience in an analytics, operations, partnerships, or business operations role, with exposure to partner management, program support, or platform operations
1-2 years of experience using analytics or reporting tools (e.g., Salesforce, Looker, Tableau, SQL, or similar), with an understanding of data structures and reporting best practices
Experience supporting or collaborating with business development, product, engineering, or platform teams on cross-functional initiatives
Strong documentation and process management skills, with experience creating, maintaining, or improving SOPs and operational workflows
High attention to detail and organizational skills, with the ability to manage multiple projects and deadlines simultaneously

Nice To Haves

Experience in food tech, SaaS, fintech, or marketplace platforms preferred
Familiarity with third-party integrations, platform security concepts, risk management, or audit processes preferred
Passion for the dining and hospitality industry preferred

Responsibilities

Manage key analytics - dashboards, financial budgets, and scorecards that track partner & program performance, integration health, guest impact, and platform security indicators.
Support BD team activities related to the intake & analysis of perspective partners as well as ongoing partner onboarding management.
Assist in daily operations for platform security - conducting audits, sweeps, and data pulls, analysis to identify high-risk accounts or integration-related anomalies.
Maintain and improve SOPs and documentation for workflows across integrations, partnerships, and platform security.
Collaborate cross- functionally with product, engineering, customer success, and support teams to improve integration and security workflows.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities