Senior Analyst - Product Strategy & Operations
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Sr. Analyst will be the customer champion on the Hilton Co-brand product team, responsible for driving customer insights, mitigating risk, and managing a seamless customer experience. S/he/they will also support the product and benefit operations and product refresh strategy in collaboration with our Hilton partners. This role will blend relationship management, product management, operations, servicing, analytics, and strategy.
Requirements
- 2 years of work experience in a product or partner management role preferred
- Demonstrated ability to assess business needs, identify solutions, and implement them seamlessly
- Proven track record to spearhead workstreams autonomously and drive projects to completion across teams and at all levels
- Strong organization, communication and project management skills
- Ability to build and influence positive relationships with internal and external partners
- Strong collaborator and team player with excellent interpersonal skills and willingness to support projects beyond immediate job scope
- Positive attitude, flexible/proactive workstyle, and customer-first mindset
- Passion for travel
Responsibilities
- Serve as a customer experience SME for the Hilton Co-brand, understanding the product benefits, how they work, and customer usage
- Champion the customer by developing a deep understanding of who they are and how they behave to inform team servicing strategy
- Serve as the team lead for issue management and compliance initiatives, and manage team PRSA controls
- Build and manage relationship with Hilton partners, working together to troubleshoot product/benefit issues and on ways to meaningfully improve the customer experience
- Lead and collaborate across the Servicing, Risk, Legal, Compliance, and Technology organizations on initiatives to improve the customer experience and card benefits
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
