Senior Product Manager - Platform
About The Position
About SugarCRM From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential. Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work . We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day. If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey. We’re looking for a Senior Product Manager to help shape and execute the strategy for the foundational platform that powers all SugarCRM products. This role is critical in driving platform capabilities that enable scalable, secure, and delightful experiences across our ecosystem. You’ll collaborate with Engineering, Architecture, UX, and Go-To-Market teams to deliver impactful platform initiatives. This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week. Impact You Will Make in the Role: Execute on Platform Vision: Translate the platform strategy into actionable roadmaps and deliverables that support consistent, scalable experiences across SugarCRM products. Drive Key Initiatives: Lead projects that unify user and admin experiences, enhance extensibility, and enable integrations across the ecosystem. Advance Conversational AI and Analytics: Partner with cross-functional teams to deliver platform capabilities that power AI-driven experiences and analytics. Own Core Platform Components: Manage requirements and execution for initiatives like analytics, identity and user management, common data models, and third-party integrations. Collaborate Across Teams: Work closely with Product, Engineering, and Go-To-Market stakeholders to ensure alignment with business priorities and customer needs. Measure Impact: Define and track KPIs for platform adoption and performance, ensuring transparency and continuous improvement.
Requirements
- 5+ years of product management experience, including enterprise SaaS products ; experience in CRM, CX, or adjacent domains is a plus.
- Strong understanding of platform and ecosystem strategy — including APIs, integrations, and extensibility.
- Proven experience in delivering AI-driven platform capabilities, including conversational AI and advanced analytics
- Proven ability to deliver cross-product initiatives such as unified UX, analytics, or data frameworks.
- Technical acumen to engage effectively with Engineering and Architecture teams.
- Bachelor’s degree in Computer Science, Engineering, or related field; MBA a plus.
Responsibilities
- Execute on Platform Vision: Translate the platform strategy into actionable roadmaps and deliverables that support consistent, scalable experiences across SugarCRM products.
- Drive Key Initiatives: Lead projects that unify user and admin experiences, enhance extensibility, and enable integrations across the ecosystem.
- Advance Conversational AI and Analytics: Partner with cross-functional teams to deliver platform capabilities that power AI-driven experiences and analytics.
- Own Core Platform Components: Manage requirements and execution for initiatives like analytics, identity and user management, common data models, and third-party integrations.
- Collaborate Across Teams: Work closely with Product, Engineering, and Go-To-Market stakeholders to ensure alignment with business priorities and customer needs.
- Measure Impact: Define and track KPIs for platform adoption and performance, ensuring transparency and continuous improvement.
Benefits
- Excellent healthcare package for you and your family
- Savings and Investment – 401(k) match
- Unlimited Paid Time Off
- Paid Parental Leave
- Online Legal Services (Rocket Lawyer)
- Financial Planning Services (Origin)
- Discounted Pet Insurance (Embrace Pet Insurance)
- Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
- Health and Wellness Reimbursement Program
- Travel Discounts
- Educational Resources - Career & Personal Development Program
- Employee Referral Bonus Program
- We are a merit-based company - many opportunities to learn, excel and grow your career!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
