Senior Analyst, Product Development

CVS Health•Island, KY

8d•$46,988 - $112,200

About The Position

As a Senior Analyst on the Pharmacy Services Automation and Campaign Execution team, this role supports the development, delivery, and operational support of technology-enabled solutions intended to improve patient outcomes, enhance operational efficiency, and drive business value. The position partners with business, product, analytics, and IT teams to identify opportunities, gather requirements, support project execution, and analyze results across pharmacy services initiatives. The Pharmacy Services Technology Enablement team supports capabilities including analytics and reporting, campaign technology platforms, patient communication solutions, and technology delivery. The Senior Analyst contributes to initiatives from planning through implementation, helping ensure successful execution and measurable business outcomes.

Requirements

1–2 years of experience in pharmacy operations, healthcare technology, business analysis, project coordination, product support, or a related field.
Understanding of retail, mail order, specialty, or PBM pharmacy workflows and operational processes.
Experience working with pharmacy systems, applications, or technology platforms.
Strong analytical and problem-solving skills.
Experience gathering and documenting business requirements.
Ability to manage multiple assignments and meet deadlines in a fast-paced environment.
Strong verbal and written communication skills.
Experience creating business documentation, process maps, training materials, and presentations.
Ability to work collaboratively with cross-functional teams.
Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
Ability to work East Coast hours.
Bachelor's degree required.

Nice To Haves

Experience supporting healthcare, pharmacy, or technology-related projects.
SQL experience.
Knowledge of CVS Pharmacy, Caremark, Specialty, or related healthcare systems.
Experience with business analysis, requirements management, or process improvement methodologies.
Experience developing reports and analyzing operational or performance data.
Familiarity with project management tools and processes.
Strong organizational skills and ability to prioritize work effectively.
Experience supporting patient engagement or patient communication programs.
Demonstrated critical thinking and problem-solving abilities.
Experience working with cross-functional teams in a matrixed organization.
Ability to identify process improvement opportunities and recommend practical solutions.

Responsibilities

Support development and implementation of pharmacy programs, products, and technology-enabled solutions by partnering with business and IT teams to gather requirements and document business needs.
Assist with Product Development Lifecycle activities, including requirements gathering, testing, implementation, and post-launch support.
Coordinate and support multiple projects simultaneously by tracking timelines, risks, dependencies, and action items.
Collaborate with product, operations, analytics, and technology teams to support solution design, issue resolution, and delivery of business objectives.
Support technology platforms and capabilities, including campaign management and patient engagement solutions.
Create and maintain business documentation, process flows, test plans, training materials, and stakeholder communications.
Assist with patient and prescriber outreach campaign onboarding or modifications and targeting file management.
Support production defect triage in collaboration with cross-functional teams.
Analyze business processes and identify opportunities for technology enhancements and operational efficiencies.
Partner with stakeholders to gather feedback, evaluate opportunities, and support continuous improvement initiatives.