Senior Analyst, Portfolio Manager - Real Estate Specialty Finance

Customers Bank•New York, NY

About The Position

Customers Bank is seeking an experienced Real Estate Specialty Finance Senior Analyst / Portfolio Manager to support the growth and ongoing management of its national Real Estate Specialty Finance Lending platform. The role underwrites new note-on-note lending opportunities, analyzes the underlying commercial real estate loan collateral, assists with transaction structuring and closing, and administers and monitors existing facilities. The successful candidate will have a strong commercial real estate credit background and be able to assess both underlying CRE loans and the financial strength, experience, and performance of the lending platform borrower. The position works with the Head of Specialty Lending, Relationship Managers, CRE Credit, Loan Administration, Legal, and other internal partners through the transaction lifecycle, from initial underwriting and approval through closing, funding, collateral administration, and portfolio monitoring. Its primary objective is to provide the credit underwriting, transaction execution, collateral administration, and monitoring needed to support safe and efficient growth of the Bank’s national Note-on-Note Lending platform while maintaining credit quality and responsive execution for institutional CRE clients.

Requirements

Bachelor’s degree in Finance, Real Estate, Accounting, Economics, Business Administration, or a related field.
Minimum of 2–5 years of commercial real estate underwriting, credit analysis, portfolio management, or loan administration experience.
Strong commercial real estate underwriting and financial analysis skills.
Strong understanding of CRE credit metrics, including LTV, LTC, DSCR, debt yield, occupancy, cash flow, and sponsor financial analysis.
Experience underwriting multiple CRE property types, including multifamily, industrial, retail, office, hospitality, and other CRE assets.
Ability to understand and analyze complex commercial real estate loan structures.
Experience reviewing commercial real estate loan documentation and third-party reports.
Strong financial modeling and Microsoft Excel skills; ability to work with Microsoft Suite and Customers Bank applications.
Strong written credit analysis and communication skills.
Highly organized and detail-oriented, with the ability to manage multiple transactions and deadlines simultaneously.
Ability to identify credit and operational issues and escalate matters appropriately.
Demonstrated ability to collaborate with Relationship Management, Credit, Legal, Loan Administration, and Operations.
Must be legally eligible to work in the United States without sponsorship, now or in the future.

Nice To Haves

Experience with note-on-note lending, loan-on-loan financing, lender finance, warehouse lending, debt funds, private credit, or commercial real estate bridge lending.
Familiarity with borrowing base facilities, advance rates, eligibility criteria, concentration limits, and collateral administration.
Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement.

Responsibilities

Underwrite new commercial real estate note-on-note and lender finance transactions in accordance with Bank credit policies and risk standards.
Analyze underlying CRE loans, property-level operating performance, rent rolls, borrower financial statements, appraisals, market information, and other due diligence.
Evaluate CRE credit metrics, loan structures, borrower and sponsor strength, portfolio performance, and transaction risks; recommend structural mitigants.
Assist in setting advance rates, borrowing base requirements, concentration limits, eligibility criteria, covenants, reserves, and other facility protections.
Prepare credit approval memoranda and financial analysis, present underwriting conclusions, and respond to questions from relevant stakeholders and approval authorities.
Assist with annual reviews, renewals, modifications, extensions, and increases to existing facilities.
Administer and monitor lending facilities, including reviewing funding and advance requests, borrowing base certificates, collateral schedules, eligibility, and facility availability.
Track collateral, loan balances, paydowns, repayments, maturities, extensions, modifications, concentration limits, and required collateral documentation.
Coordinate facility activity with Loan Administration and Operations; review collateral releases and payoffs and maintain accurate facility records.
Monitor borrower and underlying collateral performance, reporting, covenants, credit trends, maturities, and emerging risks; escalate issues and assist with risk ratings.
Prepare portfolio reports and assist with stress testing, audits, regulatory examinations, loan reviews, and other portfolio reviews.
Work with Relationship Managers, Credit, Legal, Loan Administration, and outside counsel on transaction closing and documentation; track closing conditions and post-closing exceptions.
Participate in borrower calls and meetings as appropriate, provide credit and portfolio insights, and support client relationship development.
Support the development of processes, procedures, reporting, and controls for the national Note-on-Note Lending platform.