Senior Analyst, Portfolio Manager - Real Estate Specialty Finance

Customers Bank•New York, NY

1d•$115,000 - $130,000

About The Position

Customers Bank is seeking a Senior Analyst / Portfolio Manager to support the growth and ongoing management of its national Real Estate Specialty Finance Lending platform. The role underwrites new note-on-note lending opportunities, analyzes underlying commercial real estate loan collateral, assists with transaction structuring and closing, and administers and monitors existing facilities. The successful candidate brings a strong commercial real estate credit background and can assess both underlying CRE loans and the financial strength, experience, and performance of the lending platform borrowing from the Bank. The position works across the full transaction lifecycle, from initial underwriting and approval through closing, funding, collateral administration, and portfolio monitoring. It collaborates with the Head of Specialty Lending, Relationship Managers, CRE Credit, Loan Administration, Legal, Operations, outside counsel, and other internal partners. The role supports sound credit quality while helping the Bank execute efficiently for institutional commercial real estate lending clients and develop processes and controls for the platform.

Requirements

Bachelor’s degree in Finance, Real Estate, Accounting, Economics, Business Administration, or a related field.
Minimum of 2–5 years of commercial real estate underwriting, credit analysis, portfolio management, or loan administration experience.
Strong commercial real estate underwriting and financial analysis skills.
Strong understanding of CRE credit metrics, including LTV, LTC, DSCR, debt yield, occupancy, cash flow, and sponsor financial analysis.
Experience underwriting multiple CRE property types, including multifamily, industrial, retail, office, hospitality, and other CRE assets.
Ability to understand and analyze complex commercial real estate loan structures.
Experience reviewing commercial real estate loan documentation and third-party reports.
Strong financial modeling and Microsoft Excel skills, and ability to work with the Microsoft Suite and other Customers Bank applications.
Strong written credit analysis and communication skills.
Highly organized and detail-oriented, with the ability to manage multiple transactions and deadlines simultaneously.
Ability to identify credit and operational issues and escalate matters appropriately.
Demonstrated ability to collaborate with Relationship Management, Credit, Legal, Loan Administration, and Operations.
Legally eligible to work in the United States without sponsorship, now or in the future.

Nice To Haves

Experience with note-on-note lending, loan-on-loan financing, lender finance, warehouse lending, debt funds, private credit, or commercial real estate bridge lending.
Familiarity with borrowing base facilities, advance rates, eligibility criteria, concentration limits, and collateral administration.
Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement.

Responsibilities

Underwrite new commercial real estate note-on-note and lender finance transactions under the Bank’s credit policies and risk standards.
Analyze underlying commercial real estate loans, property-level performance, borrower financial statements, appraisals, market information, and other due diligence.
Evaluate CRE credit metrics, loan structures, borrower financial strength and track record, and transaction risks; recommend structural mitigants.
Help establish advance rates, borrowing base requirements, concentration limits, eligibility criteria, covenants, reserves, and other facility protections.
Prepare credit approval memoranda and supporting analysis, present underwriting conclusions, and respond to questions from stakeholders and approval authorities.
Assist with annual reviews, renewals, modifications, extensions, and increases to existing credit facilities.
Administer and monitor Real Estate Specialty Finance facilities, including reviewing funding requests, validating borrowing base certificates and collateral eligibility, and calculating availability before funding.
Maintain collateral tracking and monitor underlying loan balances, paydowns, repayments, maturities, extensions, modifications, concentration limits, and required documentation.
Coordinate facility activity with Loan Administration and Operations; review collateral releases and payoffs; and maintain accurate records and reporting.
Monitor the credit performance of borrowers and underlying collateral, review required financial and compliance reporting, and identify and escalate deteriorating trends, covenant violations, collateral deficiencies, documentation exceptions, and other risks.
Monitor watchlist and criticized collateral, assist with risk ratings, prepare portfolio reports, support stress testing, audits, regulatory examinations, and loan reviews, and ensure compliance with approved terms, Bank policies, and applicable regulations.
Coordinate transaction closings with Relationship Managers, Credit, Legal, Loan Administration, Operations, and outside counsel; review documentation against approved terms, track closing conditions, and assist with post-closing exception tracking.
Work with Relationship Managers to evaluate opportunities, participate in borrower meetings as appropriate, understand client strategies and portfolios, and provide credit and portfolio insights.
Serve as a liaison among internal stakeholders and support development of processes, procedures, reporting, and controls for the national Note-on-Note Lending platform.