Senior Analyst - Payments

Hard Rock Digital•Atlantic City, NJ

About The Position

Hard Rock Digital is building a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. They are looking for a well-rounded individual with experience in ecommerce fraud, security, or payments to join their Payments & Fraud team as a Senior Analyst. This role will enhance the player experience by providing professional, accurate, and timely assistance for all matters related to the player’s interaction with their products, particularly around deposit, withdrawal, and verification journeys. The Senior Analyst will be responsible for validating and verifying customer documentation, verifying account ownership, reviewing financial transaction history, investigating fraud alerts, performing in-depth analysis to support fraud scenarios and disputed transactions, creating and managing internal controls, generating incident reports, conducting account analysis for withdrawals, completing documentation and case reports, executing daily workflow priorities, analyzing customer account activity using company tools, and assisting with fraud monitoring activities.

Requirements

Self-driven and self-motivated team player capable of working efficiently in a high-volume real-time environment.
Thrives in a fast-paced, ever-changing environment.
Good investigation skills, sound judgement and the ability to review and interpret data and activity to make sound decisions.
Strong communication skills, including capacity to distill complex ideas and analyses into clear and tangible recommendations that drive decision making.
Ability to manage numerous projects simultaneously at various stages of development.
Experience with web-based data visualization tools, such as Tableau or PowerBI.
Strong interpersonal skills.
Knowledge and understanding of the rules and regulations of the gaming industry.
The ability to adapt to changing priorities and to thrive in a face-paced work environment.
Experience in troubleshooting and triaging complicated matters related to customer inquiries.
Computer literate with experience in MS Office applications.
Prepared to work flexible hours to mirror the sporting schedule.

Nice To Haves

Previous work experience in Banking, payments, fraud, disputes, or casino industries.
Knowledge of gambling and sports betting, and how customers engage with those products.

Responsibilities

Validating and verifying customer documentation when further verification is necessary.
Verification of account ownership.
Reviewing customers’ financial transaction history, including financial records, bank statements, and credit card statements.
Investigating fraud alerts generated by multiple fraud prevention tools and systems.
Performing in-depth analysis and preparing comprehensive investigative summaries to support and prove scenarios of fraud.
Performing in-depth analysis to build a substantial case for disputed transactions initiated on the platform.
Creating and managing internal controls and generating incident reports.
Conducting account analysis and investigations to approve and reject outgoing withdrawals.
Completing routine documentation and case reports in accordance with company policies for management review.
Executing assigned tasks and daily workflow priorities as directed by team leads or supervisors.
Using company-provided tools and templates to analyze customer account activity and prepare standard summaries of findings.
Assisting with fraud monitoring activities under close guidance, ensuring compliance with operational protocols.
Managing high-volume transactional work while adhering to documented procedures and turnaround time expectations.