Senior Analyst, Payments

Zillow

1d•$70,200 - $118,100•Remote

About The Position

At Zillow, we are revolutionizing the online real estate industry and empowering millions of people in the process. Our mission is to give people the power to unlock life’s next chapter through a seamless, on-demand real estate transaction experience. The Zillow Group Payment Program Management Team is a team dedicated to driving our team towards achieving its mission of delivering timely, complete, and accurate billing processes. We are seeking a Senior Analyst to join our Payment Program Management team! As a Senior Analyst, you will play a pivotal role in overseeing the execution of billing and payments projects, while also analyzing operations, identifying areas for improvement, and implementing enhancements to optimize efficiency and accuracy across all Zillow billing and payment workflows in our Enterprise Billing Software system, Zuora. We are seeking individuals with a keen strategic mindset and passion for precision.

Requirements

Bachelor's degree in Computer Science, Applied Sciences, Finance, or Accounting.
5+ years of experience in a technology company, focusing on Finance, eCommerce, Subscription, and operational support models.
5+ years in Accounting, Corporate Finance, or Billing/Payments using enterprise ERP/billing systems (e.g., Zuora, NetSuite, Oracle).
Familiarity with PCI, NACHA, and SOX compliance, audit requirements, and controls.
Strong analytical skills and advanced proficiency with Microsoft Office Suite or Google Workspace.
Experience using Jira for project management.
Experience using AI tools such as Databricks, Claude, ChatGPT, Gemini, and NotebookLM.
Proven collaboration with technical stakeholders, including product managers, developers, and data management teams.
Highly organized and efficient, with strong skills in cross-functional teamwork and task prioritization.
Exceptional business acumen, quick learner, problem solver, great communicator, and interpersonal skills

Responsibilities

Expand billing and payment reporting capabilities leveraging AI tools (e.g., Claude, ChatGPT, Gemini)
Evaluate operational workflows to identify and implement automation opportunities in partnership with business, accounting, and technical teams.
Lead strategic initiatives to optimize card and ACH acceptance performance while reducing processing costs.
Manage incident response and mitigation for payment-related outages and performance degradation to ensure operational continuity.
Drive operational projects to enhance Zuora functionality and integration with upstream customer-facing systems and downstream processing partners.
Serve as the primary point of contact for SOX audits and compliance reviews.
Gather business requirements and design functional specifications for customized payment software capabilities across business units.
Analyze upstream ERP scenarios to deliver actionable recommendations and ensure alignment across functional teams.
Review custom solutions and test results to verify compliance with technical, business, and regulatory requirements.
Lead UAT cycles with cross-functional stakeholders and support the deployment of payment solutions.
Act as a Zuora Subject Matter Expert (SME) to maintain and adapt configurations in response to evolving business needs and upstream system updates.