Card Payments Operations Senior Analyst

Truist•Orlando, FL

3d•Onsite

About The Position

Manage operational processes and support critical business growth strategies for Card Payments products and services by leading the development, implementation, maintenance, and platform stability of Card Payments systems, platforms, and applications. Execute ongoing responsibilities to include strategic and medium level project management, vendor management, process and change management, risk management, and resolving daily production impacts in support of Card Payments Operations and the supported line of business products and services. Serve as operational lead in architecting solutions that apply emerging technologies and processes. Apply focus towards process improvements, dissecting problems and suggesting solutions which include process analysis, design, testing, and implementation. Assist in providing strategic direction and advise management of solutions to accomplish departmental/corporate objectives. Function as both a high level contributor and a team leader to entry level analysts. Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Requirements

Bachelor's Degree in Business or Technology related field or equivalent education and related training
7+ years of experience in a Systems Analyst or Business Analyst role or equivalent experience.
10+ years of experience in the financial services industry with at least 5 years dealing with Card Payments related Systems and Applications.
Possess thorough analytical, planning, and problem solving skills.
Must maintain an expert understanding of increasingly complex card payments infrastructure and technical nuances of enterprise integration and interfaces
Subject Matter Expert (SME) with BIN management and licensing along with chip/tokenization with the networks and how it coincides with card payment requirements and design.
Strong interpersonal and communication skills (email, verbal, written). Ability to successfully interact and influence at all levels.
Creative, flexible, decisive, and adaptable to a dynamically changing business/production environment
Demonstrates an aptitude for strategic planning and process improvement
Ability to work independently.
Ability to interact, work effectively within a team structured environment and lead by example.
Excellent organizational and analytical skills. Possess a verifiable track record of meeting or exceeding targets and deadlines.
Ability to support job related tasks in a 24X7 environment.
Demonstrated proficiency in Microsoft Office software products (including PowerPoint)

Nice To Haves

Motivation to take on new challenges, expand knowledge and explore new methods of doing things. Have an interest in learning and a willingness to pass on to other teammates.
Ability to recognize and drive through obstacles to attain challenging goals.

Responsibilities

Serve as the lead manager for Card Operations vendors, processors, systems, and/or networks. Lead and coordinate enhancements and changes, handle daily production impacts and oversee production performance of the various entities ensuring system stability and precise execution. Manage the complex integration and interfaces present within the Truist technology infrastructure with both internal and external partners.
Manage projects and coordinate systems and product implementations providing change management deliverables including analysis, design, development, testing, and validation. Serve as the primary Card Payments Operations technical resource for assigned systems, platforms, or products. Must have an expert understanding of multiple Card Payment systems, channels, internal systems, and vendor systems and manage multiple projects simultaneously. Prepare test data and facilitate and/or execute system testing within the department, acquired institutions and/or related areas within Card Payments. Perform verification of test results in conjunction with users, Technology resources and system owner/third-party vendors. Ensure adherence to change control processes and procedures across platforms.
Serve as the first level risk manager for the respective vendors, processors, systems, and/or networks and partner with appropriate resources to ensure all compliance, audit, and risk issues are addressed and mitigated. This includes analysis of external vendor technical audits. Monitor system effectiveness, minimizing operational risk. Proactively participate in continuous review and updates of current policies and procedures to ensure that they meet the changing Card Payments environment.
Review the required technical releases, developments and regulations pertaining to MasterCard/Visa (the Payment Networks) and third party processors for their impact on Card Payments Operations. Review and interpret information provided in third party bulletins, system enhancements, working memos and other related communication to identify potential impact and relay to management.
Provide input, counsel, and leadership to support planning and prioritization of Card Payments related activities. Take part in developing and ensuring continued alignment of Card Payment Systems plan using knowledge of industry trends and technologies to integrate with the overall corporate systems plan.
Lead team in daily operational tasks related to system support functions. Assist manager in monitoring to ensure Service Level Agreements, and business functions are carried out within the team notifying direct manager of any risks or items of import as they arise. Under the appropriate direction, lead team in implementing approved action plans.
Utilize available data analytics tools to deliver on Operational reporting needs within area of responsibility. Perform statistical analysis and maintain statistics, records, and reports that assist in establishing policies, procedures, quality control standards.
Utilize PC and/or mainframe based systems and software. Compile and prepare reports, graphs, and charts of data developed.
Provide technical support and guidance to entry level systems analysts sharing best practices and knowledge to promote professional growth and teamwork.
Assist with special projects, as required, including attending meetings, setting up system functional controls/parameter settings, field-to-field mapping of products, submitting industry paperwork, ATM settlement, payment processing changes and other related tasks.