Senior Analyst, Partner Operations

Salesforce•Indianapolis, IN

5d•Onsite

About The Position

This is an opportunity for a sharp, execution-oriented individual to make a meaningful impact within Salesforce's Partner Revenue Operations organization. Our team sits at the intersection of business operations, systems, and strategy; supporting the infrastructure that powers how thousands of independent software vendors (ISVs) build, sell, and grow on the Salesforce platform. The Senior Analyst will serve as a subject matter expert on our partner order management systems, pricing configurations, and deal workflows; owning business requirements, driving system enhancements, and ensuring operational integrity across the partner transaction lifecycle. You'll work closely with Engineering, Product, Finance, Legal, and field-facing teams to translate complex business needs into scalable operational solutions. This role offers real autonomy and access to leaders across various business groups within one of Salesforce's most cross-functional and high-visibility teams.

Requirements

3–5 years of experience in Revenue Operations, Deal Operations, Business Operations, or a related analytical/systems role — ideally in a SaaS or technology company.
Strong project management instincts: comfortable scoping work, tracking competing priorities, and driving cross-functional decisions to closure.
Analytical and detail-oriented — able to work through complex business logic, data mappings, and system requirements with precision.
Clear communicator who can translate technical and operational complexity into plain language for diverse audiences.
Collaborative team player with high emotional intelligence and the ability to build trust across a wide range of stakeholders and personality types.
Self-starter who can operate with autonomy, surface risks proactively, and work with a sense of urgency.

Nice To Haves

Familiarity with Salesforce CRM or similar enterprise platforms is a plus.
Experience in channel sales, partner programs, or marketplace ecosystems is a plus.

Responsibilities

Serve as the operational SME on partner order management systems and quoting workflows; owning requirements review, user acceptance testing, and production sign-off for system enhancements.
Lead and contribute to cross-functional projects including system and process improvements for ordering, approvals, and partner support.
Partner with Business Technology and Engineering teams to document business requirements and see enhancements through from scoping to deployment.
Support audit and compliance readiness, including participation in testing cycles that ensure financial controls remain intact.
Triage and resolve complex, escalated issues from partner-facing and internal teams.
Coordinate cross-functional meetings, document decisions, and drive follow-through on action items.
Prepare project status updates and executive-ready summaries for team leaders.
Identify process gaps and design improvements that increase efficiency and scale across partner operations.