Senior Analyst, Operations

RXO•Ann Arbor, MI

About The Position

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As the Senior Analyst, Operations, you will focus on strategic initiatives that support the growth, efficiency, and operational excellence of our Intermodal and Drayage business. You will partner with cross-functional teams, including Operations, Sales, Pricing, Capacity, Customer Experience, Technology, and external carriers, to drive process improvements, implement new solutions, and support customer-facing projects that enhance service, productivity, and profitability.

Requirements

Bachelor's degree in Business, Supply Chain, Transportation, Logistics, Engineering, or a related analytical field, or equivalent work or military experience.
2+ years of experience in transportation, logistics, supply chain, intermodal, drayage, or freight operations.
Project management experience, including planning, execution, stakeholder management, and performance tracking.
Experience analyzing operational processes and identifying opportunities for improvement.
Experience using Microsoft Office Suite, including Excel, PowerPoint, and Word.
Strong analytical, problem-solving, and organizational skills.

Nice To Haves

Experience supporting Intermodal, Rail, Drayage, Port, Terminal, or Trucking operations.
Experience managing customer implementations or transportation-related projects.
Familiarity with transportation management systems (TMS), operational reporting tools, and project management software.
Experience with intermodal rail providers, drayage carrier management, or container lifecycle management.
Availability to travel up to 25% of the time.
Strong communication, presentation, and relationship management skills.
Proven ability to influence cross-functional teams and drive results in a fast-paced environment.
The self-motivation to work independently while collaborating effectively with diverse stakeholder groups.

Responsibilities

Focus on strategic projects across Intermodal and Drayage operations, ensuring alignment with business objectives and customer commitments.
Create and maintain project plans, including critical paths, task dependencies, resource requirements, risk mitigation strategies, and milestone tracking.
Partner with operational leaders and business stakeholders to identify opportunities for process improvements, cost reduction, service enhancements, and network optimization.
Drive the implementation of new customer onboarding initiatives, operational processes, technology enhancements, and continuous improvement projects.
Analyze operational data, market trends, and performance metrics to identify opportunities for increased efficiency and improved service execution.
Collaborate with rail providers, drayage carriers, terminals, and internal teams to support successful project execution and issue resolution.
Facilitate communication among cross-functional teams and ensure stakeholders are informed of project progress, risks, dependencies, and outcomes.
Develop and deliver presentations, project updates, business cases, and customer-facing materials that communicate project objectives, solutions, and value propositions.
Monitor project performance and measure results against key operational and financial objectives.
Support network expansion initiatives, service offerings, process standardization efforts, and operational readiness activities.
Provide leadership and guidance to project team members while fostering collaboration and accountability across the organization.