Senior Analyst, Operational Policies and Programs

CMHC - SCHL • Vancouver, BC

2d • CA$73,555 - CA$91,944 • Hybrid

About The Position

Join the Homeowner Business Support team, in the Senior Analyst, Homeowner Operations position. In this role, you will monitor, report, analyze, and research data and performance best practices to enable data-driven decisions that strengthen mortgage operations and client service excellence. You will identify strategic issues, strengths, and challenges, perform ad hoc analysis and forecasting, and maintain a thorough understanding of the internal and external environment. You will recommend policy and program options, conduct standardized reporting, and prepare reports, presentations, and briefing materials.

This is a temporary position with an end date of September 24, 2027.

Requirements

• An undergraduate degree in Business Administration or in a related discipline, or an equivalent combination of education and/or experience.
• A minimum of three (3) years of related experience in reporting and mortgage-related functions.
• A strong proficiency in Microsoft Office Suite, with strong skills in Excel for data manipulation, analysis, and reporting.
• A proven ability to meet deadlines, manage competing priorities, and adapt to evolving processes and organizational needs.
• Excellent analytical, written, and oral communication skills, with the ability to synthesize information, provide recommendations, and deliver professional client service.
• Effective collaboration with internal teams and external partners, supported by an understanding of work procedures and their impact on business continuity.

Nice To Haves

• Solid oral and written communication skills in both official languages (French and English).
• Knowledge of database and analytical tools.

Responsibilities

• Manage system access for internal and external clients, including processing time-sensitive requests and maintaining data security.
• Perform accurate data entry, monitor data trends, investigate anomalies, and ensures high data quality standards.
• Use appropriate procedures, including technology tools, to perform data monitoring and various analytical and/or reporting requirements to support various auditing and operational requirements.
• Ensure compliance with program criteria, operational guidelines, and financial system requirements through proper documentation and oversight.
• Collaborate with service providers to manage claims and administer insurance and property-related tasks.
• Analyze and enhance administrative practices, contributing to the design and integration of process improvements and automation.
• Apply knowledge of mortgage processes and terminology.
• Act as the first point of contact for stakeholders, deliver training, create reports, and manage multiple priorities with strong organizational skills.

Benefits

• Accrued vacation.
• Annual individual performance bonus.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior