Senior Analyst of Strategic Planning / Data Analytics

Salesforce•Indianapolis, IN

About The Position

Salesforce is seeking a Senior Analyst of CS Strategy & Analytics to shape the long-term direction of their Customer Success organization through data-driven insights and strategic planning. This role focuses on product adoption strategy, analytics innovation, and scalable engagement motions to evolve Salesforce outcomes in an AI-first world. The ideal candidate will independently drive strategic initiatives, collaborate with senior stakeholders, and scale analytics quality and self-service capabilities. This is an individual contributor role that requires a proactive strategic thinker with a proven track record in analytical frameworks and leading without formal authority.

Requirements

Bachelor’s Degree in Data Science, Economics, Finance, Math/Statistics or a related field.
A minimum of 3 years of professional experience in roles requiring data, business analytics, financial due diligence, strategic planning and business acumen.
Proficiency with databases (SQL, etc.).
Strong knowledge of statistics and experience using statistical packages for analyzing datasets (Python/R, Tableau etc.)
Strong experience with data visualization tools (e.g., Tableau) and knowledge of best practices, performance optimization techniques, and agentic capabilities.
Proven ability to synthesize multiple sources of information into a compelling strategic point of view.
Comfortable working in a fast-paced, evolving and occasionally ambiguous environment.
Strong interpersonal and communication skills, collaborating effectively with stakeholders, communicating complex topics using simple language and building organizational consensus.
Familiarity with data and analytics concepts, able to work with data professionals to translate data-driven insights into actionable recommendations.
Demonstrated ability to work in a cross-functional team environment, fostering collaboration and alignment.
Experience managing complex projects and initiatives, ensuring timely delivery and successful implementation.

Nice To Haves

Background in management consulting or strategy is highly preferred.

Responsibilities

Driving analytics productization and self-service: Create scalable reporting assets that reduce ad-hoc requests and improve stakeholder access to insights.
Coaching team members on Tableau and analytics best practices: Improve turnaround speed, dashboard quality, and stakeholder-ready outputs.
Data analysis and interpretation: Conduct analysis of large and complex datasets to extract meaningful insights for CSG. Interpret data trends, patterns, and anomalies to inform strategic decision-making.
Data analysis: Perform detailed data analysis and develop complex data models to derive actionable insights and support decision-making processes at scale.
Dashboard development and self-service enablement: Design, develop, and maintain interactive dashboards and reports using Tableau and enable end-users through TableauNext.
Machine learning modeling: Clean and preprocess raw data to ensure its quality, completeness, and usability for analytical and modeling purposes.
Identify and create relevant data features to enhance machine learning model performance and accuracy. Build predictive machine learning models under guidance of senior team members.
Collaborative Problem Solving: Collaborate with stakeholders to understand business requirements and translate them into data-driven solutions. Work cross-functionally with engineering, product, and business teams to integrate data science solutions into existing systems.