Senior Analyst - Menu Design

United Airlines•Chicago, IL

3d•$81,795 - $106,602•Hybrid

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what’s next with us. Let’s define tomorrow together. We are filling two Senior Analyst – Menu Design positions: one focused on Clubs & Lounges Food & Beverage and the other on Onboard/Inflight Packaged Snacks & Retail. Responsibilities for each role are outlined below. Clubs & Lounges Food & Beverage Responsibilities: The Menu Design team is responsible for the strategy, planning, and execution of United’s Food & Beverage experience onboard and in the United Clubs and Polaris Lounges. The Senior Analyst – Menu Design leads the development, implementation, and ongoing evolution of menu offerings within a designated portfolio, balancing customer experience, operational excellence, and financial performance. This role partners cross-functionally with the Clubs & Lounges Commercial Team, Premium Services, foodservice vendors, Finance, Marketing, Procurement, and other internal/external stakeholders to deliver innovative F&B programs that enhance the travel experience for millions of United passengers. This individual will be assigned a specific area of responsibility under the F&B portfolio, specializing in menu design and programming within the United Club and Polaris Lounge network. The Senior Analyst provides strategic recommendations informed by customer insights, operational performance, and industry trends to drive continuous improvement, support product innovation, and ensure the successful execution of seasonal menu changes and complex, enterprise-wide initiatives impacting United’s global travelers. Onboard/Inflight Packaged Snacks & Retail Responsibilities: The Menu Design team is responsible for the strategy, planning, and execution of United’s Food & Beverage experience onboard and in the United Clubs and Polaris Lounges. The Senior Analyst – Menu Design leads the development, implementation, and ongoing evolution of menu offerings within a designated portfolio, balancing customer experience, operational excellence, and financial performance. This role partners cross-functionally with culinary teams, suppliers, catering operations, procurement, finance, marketing, and other stakeholders to deliver innovative F&B programs that enhance the travel experience for millions of United passengers. This individual will be assigned a specific area of responsibility under the F&B portfolio, including but not limited to Onboard Complimentary Offerings, Onboard Retail Offerings, and Packaged Snacks across various service profiles (Polaris, Domestic First Class, United Premium Plus, Transcon, Economy, Special Meals, Beverages). The Senior Analyst provides strategic recommendations informed by customer insights, operational performance, and industry trends to drive continuous improvement, support product innovation, and ensure the successful execution of complex, enterprise-wide initiatives impacting United’s global travelers.

Requirements

Bachelor’s degree
2+ years of relevant experience
Ability to solve complex operational problems
Experience communicating with a diverse group of stakeholders
Proficiency with Microsoft Office Suite
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

1+ year of airline experience
1+ year of hospitality operations or service experience
Prior experience with premium services or clubs & lounge commercial experience
Prior experience with Inflight Services and/or Catering Operations workgroups
Leadership exposure and speaking presence
Knowledge of restaurant or lounge operations
Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security.

Responsibilities

Dedicated oversight of the implementation and ongoing management of food and beverage menus within United Club and Polaris Lounge portfolios.
Partner with the Premium Services, Clubs & Lounges Commercial Team, Marketing, Procurement, Finance, Foodservice Vendors and other internal/external stakeholders to communicate and execute new menu concepts and other service changes.
Collaborate with various United teams and external business partners to design, implement, and track performance of food and beverage related activations, promotions, and marketing initiatives for United Clubs and Polaris Lounges portfolio.
Identify and implement opportunities for process improvement throughout all stages of menu development.
Dedicated oversight of the implementation and ongoing management of food and beverage offerings within United’s onboard portfolio.
Partner with the Catering Operations, Inflight, Onboard Experience, Marketing, Procurement, Finance, and other internal/external stakeholders to communicate and execute new menu concepts and other service changes.
Collaborate with various United teams and external business partners to design, implement, and track performance of retail and snack-related activations, promotions, and marketing initiatives for onboard portfolio.
Support technology and back-end systems including but not limited to AirVision and Food Service Message (FSM) updates.