Menu Design and Development Specialist

SpotOn • Royal Oak, MI

7d • Remote

About The Position

The Menu Design & Development Specialist leads the configuration, optimization, and enhancement of SpotOn’s Restaurant Point-of-Sale (POS) systems for clients. This role provides expert consultation, oversees complex menu builds, and ensures seamless integration across all connected platforms. Partnering closely with cross-functional teams, the Specialist identifies opportunities to improve client operations and recommends additional SpotOn solutions to drive efficiency, scalability, and success throughout the customer lifecycle.

Requirements

• Advanced proficiency in Microsoft Office, Google Suite, and spreadsheet tools for analysis and reporting.
• Strong analytical, problem-solving, and troubleshooting abilities for complex POS configurations.
• Calm and effective under pressure, with excellent organizational and prioritization skills.
• Exceptional written and verbal communication; multilingual ability is a plus.
• Proven success in client-facing consultation and technical implementation roles.
• Deep understanding of restaurant operations, menu design, and technology integration.
• Experience managing multiple client projects simultaneously.
• Ability to collaborate effectively with cross-functional stakeholders (Sales, Product, Engineering, Support).
• Experience mentoring junior specialists or onboarding new team members.
• Familiarity with POS software systems, third-party integrations (e.g., delivery platforms), and system architecture.
• Background in the restaurant or hospitality industry strongly preferred.
• 2+ years of professional experience in customer success or related roles.
• Experience in fintech or SaaS environments preferred.
• A high school diploma or GED is required.
• Fluent in English (written and verbal).

Nice To Haves

• Associate degree in Hospitality Management, Business Administration, Information Technology or related field preferred.
• An equivalent combination of education and experience may be considered.
• Additional languages are preferred but not required.

Responsibilities

• Lead advanced client consultations to gather requirements and provide expert POS guidance.
• Design and implement complex menu configurations and backend system updates.
• Ensure data integrity and consistent naming conventions across integrated software platforms.
• Troubleshoot and resolve complex software and configuration issues, escalating as needed.
• Maintain accuracy across all software integrations and updates.
• Demonstrate mastery of Menu Team processes, standards, and best practices.
• Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless client experiences.
• Manage and prioritize escalated tickets, providing timely, high-quality resolutions.
• Partner with Account Executives and Sales Managers to ensure process compliance and system alignment.
• Mentor and train Level 1 specialists, supporting their technical development and performance growth.
• Contribute to documentation, process improvements, and workflow optimization initiatives.
• Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
• Review and verify outcomes before submission to maintain consistency and high-quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED