Senior Analyst - Major Accounts

DTE Energy•Detroit, MI

4d•Hybrid

About The Position

DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewable energy, we’re creating a cleaner, healthier environment to power our future. We’re also serving communities beyond Michigan, where our affiliated businesses offer renewable energy, emission control technologies, and energy services to industries in 19 states. But we’re more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and we use our energy to be a force for growth and prosperity in our communities. When you join us, you’ll be part of a team that welcomes, recognizes, and celebrates differences and values everyone’s health, safety, and wellbeing. Are you ready to make that kind of difference? Bring your energy to DTE. Together, we can achieve great things.

Requirements

Bachelor's degree in Business (or a business-related discipline), and three years relevant experience (i.e complex billing, system functionality)
Associate's degree in Business (or a business-related discipline), and four years relevant experience (i.e complex billing, system functionality)
High School diploma or equivalent and five years relevant experience (i.e complex billing, system functionality)
Advanced analytical and project management skills.
Effective verbal and written communication skills, including individuals at all levels, inside and outside the company.
Proficiency using Microsoft Visio, Word, PowerPoint, as well as Customer Information systems; advanced proficiency in Excel
Working knowledge of revenue processes and accounting
Working knowledge of customer related policies, billing practices and procedures
Ability to travel & report for work at different locations (typically within the Corporation's service area)

Nice To Haves

Billing Experience

Responsibilities

Establishes complex billing customer accounts in CIS (SAP) and performs or oversees complex billing
Analyzes, reconciles and rebills complicated high profile / high revenue impact accounts
Acts as representative for projects related to multi-operational areas, including, but not limited to defining needed system requirements, testing new system functionality or enhancements, and analyzing and documenting system problems and defects
Leads teams, facilitates discussions and makes presentations to all levels of management and external customers
Identifies system problems, initiates queries to produce reports needed to identify the financial impact on billing revenues
Develops and maintains metrics and reporting for special projects and for business unit processes
Provides internal consultation and support to employees and management and answers technical questions from internal/external customers
Uses analytical skills to identify business and system problems, gathers information, consults, designs, recommends and implements solutions in area of responsibility.
Provides expertise in identifying and resolving problem situations and provides assistance to employees with CIS (SAP) operational procedures
Collects, reviews, inputs, verifies, and maintains accurate financial records and transactions performs auditing of customer accounts
May provide work direction to others, assists with training new employees and customers as needed
Initiates problem solving sessions between cross-functional areas to resolve complex problems
Uses continuous improvement tools to identify defects and improve processes