Senior Analyst Loyalty Engagement

JetBlue Airways Corporation•New York, NY

3d•$88,000 - $132,000•Onsite

About The Position

The Senior Analyst, Loyalty Engagement is responsible for developing and managing member engagement products and initiatives that drive incremental flight and cobrand credit card engagement among TrueBlue members. This role supports the Manager, Loyalty Engagement in designing and executing targeted promotions, offers, engagement strategies, engagement mechanics, gamification initiatives, personalization strategies, and member experiences that encourage revenue-generating behaviors while measuring their business impact. The Senior Analyst will partner across Loyalty, Marketing, Commercial, Digital, Technology, Data Science, Finance, and Barclays to develop campaigns and scalable engagement capabilities that increase member participation, spending, product adoption, and long-term loyalty.

Requirements

Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
Three (3) years of experience in loyalty, marketing analytics, customer engagement, aviation, travel, financial services, or a related field
Available for occasional overnight travel (10%)
Must pass a pre-employment drug test.
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required, this position is not eligible for visa sponsorship

Nice To Haves

Experience measuring promotional or marketing campaign performance, including development of KPIs, test-and-learn methodologies, incremental impact, and return on investment
Experience analyzing large datasets using SQL and developing dashboards or reporting in business intelligence tools such as Tableau or Power BI
Experience developing forecasts, business cases, and analytical models to support business decisions
Experience translating complex analysis into actionable recommendations and presenting insights to business leaders and cross-functional stakeholders
Experience with loyalty programs, cobrand credit cards, cardmember engagement, or financial services partnerships
Experience partnering cross-functionally with Marketing, Finance, Data Science, Business Intelligence, or external partners

Responsibilities

Develop and manage targeted promotional campaigns and engagement products that drive incremental flight and/or cobrand credit card spend.
Develop and maintain a promotional calendar aligned with commercial, loyalty, and partner objectives.
Own the strategy, design, and evolution of program-based gamification initiatives and other member engagement mechanics.
Develop personalization strategies and behavioral triggers that encourage revenue-generating member actions.
Partner with Marketing and Digital to ensure engagement products are communicated through simple, intuitive, and member-centric experiences.
Support the loyalty marketing strategy for Barclays ECM initiatives and collaborate on member-facing card engagement campaigns.
Identify opportunities to increase member engagement and improve the usability, adoption, and effectiveness of engagement products, program features, targeted offers, and promotional initiatives.
Partner with Technology, Data Science, Digital, and other cross-functional teams to define business requirements and expand TrueBlue's engagement and promotional capabilities.
Develop performance measurement frameworks and key performance indicators for Loyalty Engagement initiatives and communicate results on a recurring cadence.
Analyze campaign and engagement product performance, identify trends and member insights, and recommend enhancements and optimizations based on member behavior and business results.
Build and maintain dashboards, scorecards, and executive reporting that monitor engagement performance, promotional campaigns, co-brand engagement initiatives, and overall team performance.
Develop business cases, forecasts, and analytical models that support new engagement products, promotional initiatives, and other Loyalty Engagement opportunities.
Track, maintain, and report on the status and performance of the Loyalty Engagement roadmap, investigate ad hoc inquiries from leadership, and provide data-driven recommendations.
Other duties as assigned