Senior Analyst, KAM Insights

Johnson & Johnson•New Brunswick, NJ

1d•Hybrid

About The Position

Johnson & Johnson is recruiting for a Senior Analyst, KAM Insights to join our MedTech Surgery business. This role is responsible for delivering account-level insights and analytics as part of a broader end-to-end performance assessment of commercial strategy & execution for JJMT Surgery. The goal is to improve time for KAM & Leaders to grow their effectiveness & efficiency in day-to-day operations and to level-up Deal performance in support of strategic growth priorities & organizational goals. The Senior Analyst will establish and maintain critical internal relationships across functions & partners, including: Field Sales, Key Account Management, Business Units, Marketing, Finance, IT, Pricing strategy and contract execution insights.

Requirements

BS/BA in business, marketing, statistics, mathematics, or related field is required.
6+ years of work/industry experience.
A minimum of three (3) years of progressive experience in Finance, analytics, or data analysis.
Extensive experience in partnering with and leading a cross-functional team and organizational build-out.
Superior understanding of data analysis and field sales/contracting landscape to build impactful trends analysis.
Ability to identify shortcomings in systems, processes, or tools and drive effective solutions for process improvements.
Ability to develop effective strategies and translate them into tactical activities to improve sales force effectiveness to include sales planning tools.
Ability to collaborate in a complex, constantly evolving environment and within a matrixed organization.
Strong interdependent partnering skills; influence and consensus-building skills.
Strong Project management skills.
Strong creative thinking, problem-solving skills.
Effective written/verbal communication and presentation skills with various levels of management.

Responsibilities

Deliver Customer Insights as part of JJMT Surgery / Ethicon “data & insights ecosystem”. Goal is to scale & operationalize insights sharing & actioning, progressing to more proactive and predictive insights, vs. customized & reactive.
Partner with Data Science and Solutions, IT, Customer Solutions (“the Center”), other teams to identify where and how to scale capabilities.
Develop and support innovative approaches to improving operating efficiency by eliminating redundant steps and automating manual work as appropriate.
Complete Connected Account Planning process [FSO+KAM+Marketing+etc.], along with other evolved approaches to integrated measurement & optimization.
Proactively find opportunities for business performance improvements and collaborate effectively with aligned KAM team members, along with finance, marketing, IT, etc.
Lead business planning and targeting initiatives and raise the level of understanding across the organization of Customers, Accounts, Procedures, Products, Contracts, IDNs, Competition and Market Dynamics.
Support the system/customer-level strategic planning [business, account], financial planning and ongoing performance measurement & optimization processes.
Find opportunities and gaps for respective scope, in alignment with overall business growth strategies.
Drive intuitive user-friendly reporting (reports and solutions) across the business through partnering with internal partners, ensuring an environment for success exists.
Deliver metrics for Key Account Management/other teams linked to commercial strategy, deal excellence and performance targets.
Share key assessments, best practices on ongoing basis.
Drive pull-through and shared accountability to metrics and approach.
Maintain Area Rosters, Track deal performance and work with appropriate team members to ensure alignment and ensure deals are win-win.
Serve as a change agent for critical commercial transformation initiatives and represent key Customer Insights with the Field Sales and Key Account Management organizations.
Create open environment for team members across Customer Insights to share perspective on current events across regions, and feedback on how to improve analytics capabilities.
Recognize team members' contributions to projects and major initiatives in team settings to acknowledge team's success.