Senior Analyst, IT Service Management Governance

Scotiabank • Toronto, ON

1d • Onsite

About The Position

This role oversees one or more ITSM Governance (Depending on the area of focus) to ensure that ITSM processes are governed and executed in a controlled and authorized manner, in compliance with governing regulations, Scotiabank’s standards, policies, processes, and procedures.

Requirements

• Fluency in English and Spanish (Asset).
• Experience in a technical domain such as software development, system administration / Operations , reliability and performance engineering, process engineering, resilience engineering, etc
• Understanding of IT Service Management (ITSM) disciplines and frameworks, specifically IT Infrastructure Library (ITIL) is considered an asset.
• Familiar and able to engage with software development and operations teams that leverage methodologies such as Agile, DevOps, and System Reliability Engineering.
• Familiar with at least one major process analysis technique or framework including Value Stream Mapping, SixSigma, Hierarchical Task Analysis, System Mapping, etc

Responsibilities

• Design and build and update ITSM Governance Model
• Create and maintain governance documentation
• Process and governance analysis
• Work with business stakeholders, platform team and representatives from CIO areas to identify and document process and governance improvements.
• Work with various teams including reporting, risk, software development, and operations and SRE to ensure that all technical and business requirements are being met and that work receives the appropriate level of priority
• Process Ownership/Continuous improvement
• Leadership
• People and non-people leadership skills
• Reporting & Analytics design
• KPIs, Metrics
• Project work / leadership
• Support the department initiatives during development and execution, involve stakeholders (e.g. risk, legal, audit) as required
• Community engagement and outreach
• Work in collaboration with the ITSM Process/Product Owners, ITSM Platform team, and Engineering areas to Champion ITSM culture and practices.
• Help with internal and external communication, improves transparency and radiate information
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment

Benefits

• Diversity, Equity, Inclusion & Allyship
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed