Senior Analyst, IT Field Services

Newell Brands•Newville, AL

2d•Onsite

About The Position

A Newell Brands Sr. IT Analyst must possess a general knowledge of computer platforms, software and hardware in use at Newell Brands. They must understand and follow efficient and cost-effective methods of accomplishing tasks and goals. They are an active participant and occasional leader in team activities and collaborate with others for the successful completion of problem resolution and projects.

Requirements

High School Diploma or equivalent
A college level degree or completed courses in computer sciences or related fields, or related relevant experience
Minimum 5 years of related work experience in desk side or call center support
Strong process and analytical mindset
Strong inter-personal skills and can confidently relate to all end users
Demonstrate strong organizational skills
Must be able to work independently with little supervision; must also possess good judgment, knowling when to escalate issues
Actively stay abreast of new and current technologies

Nice To Haves

Experience with warehouse environment is a plus

Responsibilities

Installation, setup and support of PC’s, Mac’s, printers and other peripheral devices
Installation and support of software applications
Knowledge of Windows OS, Mac OS, and productivity applications
Answering technical/support questions for the user community
Diagnosing, troubleshooting, and resolving hardware and software problems
Ensure technical incidents/tasks are processed and completed in a timely and accurate manner
Provide correct routing and escalation when required
Communicate status of issues with requestor and management in writing and verbally
Create and edit technical and training documentation
Contribute to a positive and cohesive team
Provide mobile user support – remote connectivity
Provide on call support during all non-business hours
Provide instruction to new employees on PC systems and policies, such as how to log onto the network, access email and other corporate systems and give an overview of current IT policy regarding the use of such systems
Travel to other sites as necessary (up to 10%)