Senior Analyst, IT Client Support

Cardinal Health•Englewood, CO

5h•Onsite

About The Position

IT Client Support is responsible for providing Tier 2+ support for software and hardware devices (virtual or physical) related to desktops, laptops, warehouse technologies, and associated peripherals. This position supports Cardinal Health's Denver, CO Distribution facility. Candidate will be the sole IT support person for the site and work with various teams across the organization to provide IT support. Must be able to act as primary IT support of site, which may include some after hour support and weekend activities. Candidate will also have secondary support responsibility for the Englewood, CO location.

Requirements

Bachelors degree in related field or equivalent work experience, preferred
2+ years experience in related field, preferred
Experience in a Warehouse Environment, preferred
Knowledge of RF scanners, Zebra printers, Bar code scanners. preferred
Working knowledge of Windows 10, SCCM, ServiceNow and Office 365, preferred

Responsibilities

Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
Installs/removes/configures hardware and software.
Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
Partners with end users to correlate business requirements to technology solutions (strong business acumen).
Prioritizes effectively and escalates as needed.
Responds to customer needs and services, as assigned.