Senior Analyst, IT Client Services
About The Position
What IT Client Services contributes to Cardinal Health IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware. Responsibilities This is an onsite position: Monday – Friday, 9:30am – 6pm EST This position supports two Cardinal Health's Montgomery, NY Distribution facilities. Candidate will be one of two IT support persons for the site and work with various teams across the organization to provide IT support. Responsible for providing Tier 2+ support for software and hardware devices (virtual or physical) related to desktops, laptops, warehouse technologies, and associated peripherals. Must be able to act as co-primary owner of IT support at these sites, which may include some after hour support and weekend activities. Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting. Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Installs/removes/configures hardware and software. Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Partners with end users to correlate business requirements to technology solutions (strong business acumen). Prioritizes effectively and escalates as needed. Responds to customer needs and services as assigned. Qualifications 2-4 years of experience, preferred Bachelor's degree in related field, or equivalent work experience, preferred Experience in a Warehouse Environment, preferred Knowledge of RF scanners, document and label printers, barcode scanners Working knowledge of Windows 10/11, SCCM, ServiceNow and Office 365 What is expected of you and others at this level Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks Works on projects of moderate scope and complexity Identifies possible solutions to a variety of technical problems and takes action to resolve Applies judgment within defined parameters Receives general guidance and may receive more detailed instruction on new projects Work reviewed for sound reasoning and accuracy
Requirements
- 2-4 years of experience, preferred
- Bachelor's degree in related field, or equivalent work experience, preferred
- Knowledge of RF scanners, document and label printers, barcode scanners
- Working knowledge of Windows 10/11, SCCM, ServiceNow and Office 365
Nice To Haves
- Experience in a Warehouse Environment, preferred
Responsibilities
- Responsible for providing Tier 2+ support for software and hardware devices (virtual or physical) related to desktops, laptops, warehouse technologies, and associated peripherals.
- Must be able to act as co-primary owner of IT support at these sites, which may include some after hour support and weekend activities.
- Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
- Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
- Installs/removes/configures hardware and software.
- Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
- Partners with end users to correlate business requirements to technology solutions (strong business acumen).
- Prioritizes effectively and escalates as needed.
- Responds to customer needs and services as assigned.
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
