Senior Analyst, IT Client Services

Cardinal Health•Hudson, WI

4d•$31 - $44•Onsite

About The Position

The Senior Analyst, IT Client Services provides Tier 1–3 virtual and physical support for end users, including software, hardware, conference room and meeting technology, warehouse technology, server, network, and enterprise systems issues. The role resolves user requests and escalations in coordination with internal teams and vendors, provides user education and training, supports service outages, and maintains end-user productivity platforms and capabilities. Responsibilities also include acquiring, installing, upgrading, and managing hardware and software assets. This is an on-site position based at Cardinal Health’s Champlin, Minnesota Medical Distribution Center. The role supports multiple locations in the Minneapolis–St. Paul area, including travel to Wabasha, Minnesota, and may require travel to other facilities for business initiatives. The individual has a primary support role that includes after-hours and weekend support as needed.

Requirements

Two-year degree in a related field or equivalent work experience preferred.
Four or more years of experience in a related field preferred.
Ability and willingness to travel up to 25% to other facilities as needed.

Nice To Haves

Experience supporting multi-platform environments, including Windows 10, Windows 11, Microsoft W365, MS Entra, Android, and SOTI.
Detailed knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics, and troubleshooting.
Working knowledge of hardware builds, configuration, compatibility, upgrades, diagnostics, troubleshooting, and desktop-based security methodologies.
Working knowledge of configuring and troubleshooting warehouse technologies, such as laser printers, Zebra printers, wearable or handheld terminals, and IWD/RF scanners.
Understanding of basic network topology, Ethernet, wireless networking, and TCP/IP protocol.
Proactive, innovative, and creative approach to meeting customer and enterprise needs.
Strong analytical, problem-solving, organizational, and planning skills.
Understanding of project management theory and team dynamics.
Ability to work independently and as a member of a high-performing team.
Excellent verbal and written communication skills.
Experience supporting a manufacturing or automation environment.
Experience in a warehouse environment.

Responsibilities

Demonstrate knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics, and troubleshooting.
Consult with end users, technology teams, and vendors to resolve incidents and fulfill requests.
Diagnose and resolve hardware, software, and operating system problems; determine their source and classify their level, priority, and nature.
Configure, deploy, maintain, troubleshoot, inventory, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
Install, remove, and configure hardware and software.
Address user tickets within documented service levels.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Provide prompt and accurate feedback to clients and follow up to ensure their systems are functional.
Work independently or collaboratively with a team.
Provide support in person, by phone, or remotely.
Deliver exceptional customer service using appropriate interpersonal skills.
Partner with end users to connect business requirements with technology solutions.
Prioritize and manage multiple open issues.
Escalate unresolved issues to the appropriate internal teams.
Provide after-hours and weekend support as needed.
Travel periodically to support business initiatives.