Senior Analyst, Investment Platform Support

AustralianSuper•New York, NY

9d•Hybrid

About The Position

AustralianSuper is hiring a Senior Analyst, Investment Platform Support to join its global Investment Platforms team. Reporting into Technology, Data and Digital (TDD) through the Senior Manager Technology, Americas, the role provides local technology and platform support for New York Private Markets while contributing to support for public markets and global Investments teams, including London public markets. It supports the reliable operation, adoption and continuous improvement of investment platforms, market data services, data providers, Excel add-ins and internally developed workflow tools, in line with global processes, standards and best practices. The role is based on-site at 1251 Avenues of the Americas in New York City, with a hybrid schedule. It works with investment and operations stakeholders across private equity, private credit, real assets and Investment Operations, supporting workflows throughout the private markets lifecycle. The successful candidate is an experienced private markets systems analyst with an understanding of public markets operating models, especially global equities, and applies consistent support practices across public and private markets. Flexibility in working hours is both a requirement and an opportunity because the team works across multiple time zones.

Requirements

At least 5 years’ experience as a business and/or risk and systems analyst in private markets, implementing and supporting technical environments and platforms across transaction management, asset management, accounting and finance, and regulatory reporting.
Considerable product knowledge and support experience with private market tools, including iLEVEL, Aladdin, Intapp, PEARL, CobaltGP and Dynamics.
Considerable product knowledge and support experience with data providers, including CapIQ, Bloomberg, Argus, Burgiss, Preqin, CoStar, Hamilton Lane, IBISWorld and PitchBook.
Detailed understanding of private markets functions, including relationship management, due diligence, portfolio management, deal closing, investment lifecycle accounting (IBOR and ABOR).
Demonstrated business systems analysis and/or business support experience across front-to-back office.
Operational support experience in private equity, private credit, real assets, middle office, tax and legal.
Strong analytical and problem-solving skills, including the ability to identify issues and improvement opportunities through analysis.
Innovative, creative and curious, with a strong growth mindset.
Collaborative, articulate and persuasive, with excellent written and verbal communication skills.
Strong organisational skills and the ability to prioritise and manage workloads effectively.
Willingness to believe in and work towards the enterprise purpose and vision.
Poise and ability to act calmly and competently in high-pressure, high-stress situations.
High personal integrity and ability to handle confidential matters professionally.
Ability to develop and maintain high-quality interpersonal relationships with stakeholders inside and outside the Fund at all levels.
Flexibility in working hours to collaborate with colleagues across multiple time zones.

Nice To Haves

Experience working in a global, matrixed team environment.
College degree qualifications in investments, business, technology and/or finance.
Experience as a business and/or risk and systems analyst in capital markets, implementing and supporting capital markets platforms for execution management, credit risk, instruction/trade capture and settlements, asset management, accounting and finance, or regulatory reporting.
Product knowledge of financial instruments including money markets, fixed interest, interest rate and FX products, futures, options and swaps, OTC and structured products, bonds and repos, CFDs, and asset-backed securities.
Operational support experience in collateral, middle office, trade support/bookings, corporate actions, settlements and confirmations, payments, reconciliations, regulatory reporting or initial margin.
Experience with some or all of Calypso, Aladdin, FX All, TradeWeb, Bloomberg VCON, Refinitiv, Bloomberg Data Services, SWIFT, Murex and Yield Broker.

Responsibilities

Provide local support for New York Private Markets and consistent follow-the-sun support for global Investments teams, including London public markets.
Provide end-user functional and technical support for private markets investment platforms, data providers and related tools used across private equity, private credit, real assets and Investment Operations.
Support platforms and tools such as iLEVEL, Aladdin, JP Morgan Markets, associated Excel add-ins and APIs.
Partner with Investment and Investment Operations teams on technology and data workflows across deal pipeline, due diligence, execution, portfolio monitoring, valuation, reporting and manager/GP data management.
Translate business needs and recurring pain points into workflow, data quality, reporting and automation improvements.
Support Excel-based workflows, add-ins, APIs and low-code solutions such as Power Apps, Power Automate and Copilot Studio, ensuring appropriate governance and documentation.
Manage system incidents through resolution and root cause identification, keeping stakeholders informed about progress, impact, workarounds and remediation.
Perform minor configuration, workflow, reporting, reference data and user access changes in supported platforms, following change, security and access management processes.
Coordinate and perform platform patching, upgrades, vendor releases, enhancement requests and change activity, including impact assessment, coordination, communications and post-release support.
Coordinate and perform regression testing, user acceptance testing and production verification testing for platform, workflow, data provider, Excel add-in and internally developed application changes.
Coordinate incidents, requests and enhancements with third-party vendors, data providers and internal support functions, tracking ownership and progress and communicating with stakeholders.
Maintain support documentation, knowledge articles, process guides, application inventories and known issue registers for consistent global support.
Nurture and maintain internal relationships across all levels of the Fund and proactively keep stakeholders informed about key issues and escalations.
Operate according to the Fund’s Policies, Standards and Procedures; follow applicable governance structures, policies and processes and advocate for their continuous improvement.