Senior Analyst, Investment Platform Support

AustralianSuper•New York, NY

9d•$150,000 - $180,000•Hybrid

About The Position

The Investment Platform Support Analyst, US is part of AustralianSuper’s global Investment Platforms team and reports through Technology, Data and Digital (TDD) to the Senior Manager Technology, Americas. The role provides local technology and platform support for New York Private Markets while contributing to public markets support and global coverage for Investments teams, including London public markets. It helps ensure the reliable operation, adoption and continuous improvement of investment platforms, market data services, data providers, Excel add-ins and internally developed workflow tools in accordance with global processes, standards and best practices. The successful candidate will be an experienced private markets systems analyst who is curious, collaborative and commercially aware, and who is passionate about enabling the business through technology and continuous improvement. The role also requires an understanding of public markets operating models, particularly global equities, and the ability to apply consistent support practices across public and private markets environments. The position is based on-site at 1251 Avenues of the Americas in New York, with a hybrid schedule. Flexibility in working hours is a requirement and opportunity as the team collaborates across multiple time zones.

Requirements

At least 5 years’ experience as a business and/or risk and systems analyst in private markets, implementing and supporting a technical environment with private markets platforms for transaction management, asset management, accounting and finance, and regulatory reporting.
Considerable product knowledge and support experience with private markets tools, including iLEVEL, Aladdin, Intapp, PEARL, CobaltGP and Dynamics.
Considerable product knowledge and support experience with data providers, including CapIQ, Bloomberg, Argus, Burgiss, Preqin, CoStar, Hamilton Lane, IBISWorld and PitchBook.
Detailed understanding of private markets functions, including relationship management, due diligence, portfolio management, deal closing, the investment lifecycle, and accounting (IBOR and ABOR).
Demonstrated business systems analysis and/or business support experience across the front-to-back office.
Operational support experience in private equity, private credit, real assets, and middle office, tax or legal.
Strong critical thinking, analytical and problem-solving skills.
Ability to identify issues and areas for improvement through analysis.
Innovative, creative and curious, with a strong growth mindset.
Collaborative, articulate and persuasive communication style.
Excellent written and verbal communication skills.
Strong organisational skills and ability to prioritise and manage workloads effectively.
Willingness to believe in and work towards the enterprise purpose and vision.
Poise and ability to act calmly and competently in high-pressure, high-stress situations.
High personal integrity and ability to handle confidential matters professionally.
Ability to develop and maintain high-quality interpersonal relationships with stakeholders at all levels, within and outside the Fund.

Nice To Haves

Experience working in a global, matrixed team environment.
College degree qualifications in investments, business, technology and/or finance.
Experience as a business and/or risk and systems analyst in capital markets, implementing and supporting technical environments with capital markets platforms for execution management, credit risk, instruction/trade capture and settlements, asset management, accounting and finance, and regulatory reporting.
Product knowledge of MM Money Markets; Fixed Interest and Interest Rate instruments; FX and futures; options and swaps; OTC and structured products; bonds and REPOs; CFDs; and asset-backed securities.
Operational support experience in collateral, middle office, trade support/bookings, corporate actions, settlements and confirmations, payments, reconciliations, regulatory reporting and initial margin.
Experience with some or all of Calypso, Aladdin, FX All, TradeWeb, Bloomberg VCON, Refinitiv, Bloomberg Data Services, SWIFT, Murex and Yield Broker.

Responsibilities

Work as part of the global Investment Platforms team, aligned to the public markets support model, to provide local support for New York Private Markets and consistent follow-the-sun support for Investments teams globally, including London public markets.
Provide end-user functional and technical support for private markets investment platforms, data providers and related tools used across private equity, private credit, real assets and Investment Operations, managing incidents and requests in line with agreed service expectations.
Support private markets systems and services, including iLEVEL, Aladdin, JP Morgan Markets and associated Excel add-ins or APIs.
Partner with Investment and Investment Operations teams to support technology and data workflows across the private markets lifecycle, including deal pipeline, due diligence, execution, portfolio monitoring, valuation, reporting and manager/GP data management.
Translate business needs and recurring pain points into workflow, data quality, reporting and automation improvements.
Support Excel-based workflows, add-ins, APIs and low-code solutions such as Power Apps, Power Automate and Copilot Studio, ensuring appropriate governance and documentation.
Manage system incidents through resolution and root-cause identification, keeping stakeholders informed about investigation progress, business impact, workarounds and remediation actions.
Perform minor configuration, workflow, reporting, reference data and user access changes within supported platforms in accordance with change, security and access management processes.
Coordinate and perform platform patching, upgrades, vendor releases, enhancement requests and other change activity, including impact assessment, coordination, communications and post-release support.
Coordinate and perform regression testing, user acceptance testing and production verification testing for platform, workflow, data provider, Excel add-in and internally developed application changes.
Coordinate incidents, requests and enhancements with third-party vendors, data providers and internal support functions, ensuring ownership, progress tracking and clear stakeholder communication.
Maintain support documentation, knowledge articles, process guides, application inventories and known issue registers to support consistent and effective global operations.
Nurture and maintain internal relationships across all levels of the Fund.
Proactively keep stakeholders informed about key issues and escalations.
Operate and make decisions according to the Fund’s Policies, Standards and Procedures.
Ensure relevant governance structures, policies and processes are followed, and advocate for their continuous improvement.